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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Big CX News From Salesforce, Zoom, Meta and Google
News · CRM & Data
Big CX News From Salesforce, Zoom, Meta and Google
Rob Wilkinson · 2mo ago
Salesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI
News · CRM & Data
Salesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI
Nicole Willing · 2mo ago
Marc Benioff Maintains "There is No SaaSpocalypse" as Salesforce Argues AI Models Need Software
News · CRM & Data
Marc Benioff Maintains "There is No SaaSpocalypse" as Salesforce Argues AI Models Need Software
Nicole Willing · 2mo ago
NewsSalesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?Rob Wilkinson · Aug 27, 2026
NewsTTEC Digital Lands First Agentforce Contact Center Go-LiveRob Wilkinson · Aug 26, 2026
FeatureServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CXRob Wilkinson · Aug 24, 2026
News · CRM & DataBig CX News from Salesforce, Stripe, OpenAI & AnthropicRhys Fisher · Aug 21, 2026
FeatureThe Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?Rhys Fisher · Aug 20, 2026
News · CRM & DataSalesforce Expands Headless 360 to Enable Agentic CXFrancesca Roche · Aug 19, 2026
GuideA Guide to Dreamforce 2026: What CX Leaders Need to Know About Salesforce AISophie Wilson · Aug 18, 2026
News · CRM & DataSalesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in QuestionNicole Willing · Aug 10, 2026
News · CX IntelligenceFin Operator Drives 20,000 AI Support Improvements To Free Employee CapacityFrancesca Roche · Aug 10, 2026
InterviewThe AI Race Has a Customer Experience ProblemRhys Fisher · Aug 10, 2026
News · Revenue TechSalesforce: AI Is Raising CX Expectations Faster Than Brands Can DeliverRhys Fisher · Jul 29, 2026
Explainer · CRM & DataAmperity Customer Data Cloud: The 2026 Roadmap Bet on Real-Time Context and Identity AIRebekah Carter · Jul 27, 2026
Interview · Revenue TechThe Agentforce Sales Lessons Every Enterprise NeedsFrancesca Roche · Jul 27, 2026
News · CRM & DataServiceNow Takes CRM Fight to Salesforce as AI Strengthens SaaS CaseNicole Willing · Jul 23, 2026
Explainer · Journey OrchestrationWhy Salesforce Agentforce Contact Center Just Changed the Automation ScorecardRebekah Carter · Jul 17, 2026
Guide · CX IntelligenceGartner Magic Quadrant for Conversational AI Platforms 2026: The RundownRhys Fisher · Jul 15, 2026
NewsWhy Amazon’s Salesforce MCP Move Matters For CXRob Wilkinson · Jul 14, 2026
Interview · CRM & DataWhy Salesforce's Headless Contentful Deal Is Bigger Than Content ManagementFrancesca Roche · Jul 10, 2026
NewsFrontier AI Is Getting More Powerful But CX May Need an Uber, Not a BoeingNicole Willing · Jul 9, 2026
Interview · Revenue TechThe End of Separate Sales and Support Journeys?Francesca Roche · Jul 9, 2026
NewsSalesforce Commits $1 Billion Agentforce Investment to SwitzerlandAlex Cole · Jul 8, 2026
Interview · CRM & DataLegacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats UpNicole Willing · Jul 7, 2026
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