the voice of customer experience technology

Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Feature · CRM & Data
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Charlie Mitchell · 1y ago
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
News · CRM & Data
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
Charlie Mitchell · 1y ago
Talkdesk Embeds Contact Center Tools Into Epic Cheers
News
Talkdesk Embeds Contact Center Tools Into Epic Cheers
Floyd March · 1y ago
Interview · CX IntelligenceAI in Customer Support: 7 Industry Pros Share Their PredictionsCharlie Mitchell · Feb 18, 2025
News · Agent ExperienceVerint Plans a Hiring Spree, Expands Its Global Innovation CenterCharlie Mitchell · Feb 14, 2025
Interview · CRM & Data7 CRM Solutions for Small Businesses to Consider in 2025Rebekah Carter · Feb 12, 2025
News · CRM & DataBusinesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus ResearchRhys Fisher · Feb 12, 2025
News · CRM & DataSalesforce Launches a "First-of-Its-Kind" Benchmarking Tool to Compare the Energy Consumption of AI ModelsRhys Fisher · Feb 10, 2025
News · CRM & DataSprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”Rhys Fisher · Feb 7, 2025
News · CRM & DataBig CX News from Zoho, Google, Cisco, & SalesforceRhys Fisher · Feb 7, 2025
NewsMicrosoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI InnovationCharlie Mitchell · Feb 5, 2025
News · CRM & DataZoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO TransitionCharlie Mitchell · Feb 4, 2025
News · CRM & DataSalesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources SayRhys Fisher · Feb 4, 2025
News · CX TrustSmarsh Acquires CallCabinet to "Transform" AI-Powered Voice Compliance in Customer ExperienceRob Scott · Feb 4, 2025
News · CRM & DataWhat’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 ReleaseRhys Fisher · Jan 31, 2025
News · CRM & DataBig CX News from ServiceNow, Zoho, Salesforce, & Kore.aiRhys Fisher · Jan 31, 2025
News · CX IntelligenceTelefónica Tech Targets Customer Service with New GenAI PlatformFloyd March · Jan 29, 2025
Interview · CRM & DataSalesforce Atlas: What Is It, & How Does It Work?Rebekah Carter · Jan 29, 2025
News · CX IntelligenceKore.ai Announces AI for Process, Its Second Agentic AI PlatformCharlie Mitchell · Jan 28, 2025
News · CRM & DataServiceNow Officially Enters the CRM MarketCharlie Mitchell · Jan 27, 2025
News · CRM & DataSalesforce Has Already Won Thousands of Agentforce Deals, Claims CEORhys Fisher · Jan 27, 2025
Interview · CRM & DataHow to Find the Best Salesforce Partner in 2025Rebekah Carter · Jan 24, 2025
News · CX IntelligenceBig CX News from Microsoft, ServiceNow, Cisco, & VerintRhys Fisher · Jan 24, 2025
News · CX IntelligenceCisco Outlines Its “Internet of Agents” VisionRhys Fisher · Jan 23, 2025
InterviewSalesforce Update - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)Charlie Mitchell · Jan 23, 2025
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