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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

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857 pieces · editorial and sponsored · newest first
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
News · Revenue Tech
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
Charlie Mitchell · Sep 4, 2025
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
News · CX Intelligence
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Charlie Mitchell · Sep 3, 2025
HubSpot INBOUND 2025: The Top 10 Announcements
News · CRM & Data
HubSpot INBOUND 2025: The Top 10 Announcements
Charlie Mitchell · Sep 3, 2025
News · Revenue TechThe Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & MoreCharlie Mitchell · Sep 3, 2025
FeatureThe Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With ItCharlie Mitchell · Sep 2, 2025
News · CRM & DataSalesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNowCharlie Mitchell · Sep 1, 2025
NewsServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of CasesRhys Fisher · Sep 1, 2025
InterviewCustomer Experience BPOs: Trends, Predictions, & ProvidersCharlie Mitchell · Aug 29, 2025
News · CX IntelligenceBig CX News from Verint, Accenture, Google & AvayaRhys Fisher · Aug 29, 2025
News · CX IntelligenceAccenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting CompanyRhys Fisher · Aug 28, 2025
News · CRM & DataOver a Million Records Stolen in Latest CRM Breach After Google & Workday IncidentsRhys Fisher · Aug 26, 2025
News · CRM & DataSalesforce Releases Two Industry-Specific Agentforce Offerings in Three DaysCharlie Mitchell · Aug 25, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, Lenovo & ZoomRhys Fisher · Aug 22, 2025
Feature · CRM & DataServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys InvestmentCharlie Mitchell · Aug 21, 2025
News · CRM & DataSalesforce Makes Changes to Its Agentforce Pricing Model (Again!)Rhys Fisher · Aug 21, 2025
News · CRM & DataSalesforce to Roll Up Regrello, Its Third Acquisition in Three WeeksRhys Fisher · Aug 19, 2025
SponsoredThe Future of Agentic AI: What’s Next for Contact Centerswith Salesforce; Deepdesk · Aug 19, 2025
News · CRM & DataA Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security ResearchersCharlie Mitchell · Aug 18, 2025
SponsoredWhat Is Pulse 360? An Introduction to the Cyara CX Assurance Enginewith Salesforce; Cyara · Aug 18, 2025
Interview · Agent ExperienceLegacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.Peter Ward · Aug 15, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, Cisco & NiCERhys Fisher · Aug 15, 2025
News · CRM & DataMicrosoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365Charlie Mitchell · Aug 13, 2025
SponsoredChoosing The Best AI Provider for Your Contact Centerwith Salesforce; Deepdesk · Aug 13, 2025
Interview · CRM & DataThe Google-Salesforce Customer Data Breach: What Really Happened?Rhys Fisher · Aug 12, 2025
News · CRM & DataNiCE Tightens Its Salesforce Integration, Opens Up to AgentforceCharlie Mitchell · Aug 12, 2025
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