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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
News · CRM & Data
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Nicole Willing · 1y ago
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
News
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Nicole Willing · 1y ago
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Interview · Service Operations
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Charlie Mitchell · 1y ago
News · CX IntelligenceSoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI SpaceCharlie Mitchell · Sep 9, 2025
News · Service OperationsAtlassian Follows Salesforce's Lead, Slashes Customer Support RolesNicole Willing · Sep 9, 2025
NewsGenesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration CapabilitiesCharlie Mitchell · Sep 9, 2025
News · CRM & DataSalesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSMRhys Fisher · Sep 8, 2025
News · CX IntelligenceNiCE Closes Cognigy Acquisition to “Redefine the Future” of CXNicole Willing · Sep 8, 2025
News · CRM & DataBig CX News from Salesforce, ServiceNow, HubSpot & MicrosoftRhys Fisher · Sep 5, 2025
NewsMicrosoft Completes a Big Move to Converge CCaaS and UCaaSRhys Fisher · Sep 4, 2025
News · Revenue TechSalesforce CEO Pressed on Cutting 4,000 Customer Support RepsCharlie Mitchell · Sep 4, 2025
News · CX IntelligenceThe SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big BreachesCharlie Mitchell · Sep 3, 2025
News · CRM & DataHubSpot INBOUND 2025: The Top 10 AnnouncementsCharlie Mitchell · Sep 3, 2025
News · Revenue TechThe Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & MoreCharlie Mitchell · Sep 3, 2025
FeatureThe Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With ItCharlie Mitchell · Sep 2, 2025
News · CRM & DataSalesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNowCharlie Mitchell · Sep 1, 2025
NewsServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of CasesRhys Fisher · Sep 1, 2025
InterviewCustomer Experience BPOs: Trends, Predictions, & ProvidersCharlie Mitchell · Aug 29, 2025
News · CX IntelligenceBig CX News from Verint, Accenture, Google & AvayaRhys Fisher · Aug 29, 2025
News · CX IntelligenceAccenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting CompanyRhys Fisher · Aug 28, 2025
News · CRM & DataOver a Million Records Stolen in Latest CRM Breach After Google & Workday IncidentsRhys Fisher · Aug 26, 2025
News · CRM & DataSalesforce Releases Two Industry-Specific Agentforce Offerings in Three DaysCharlie Mitchell · Aug 25, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, Lenovo & ZoomRhys Fisher · Aug 22, 2025
Feature · CRM & DataServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys InvestmentCharlie Mitchell · Aug 21, 2025
News · CRM & DataSalesforce Makes Changes to Its Agentforce Pricing Model (Again!)Rhys Fisher · Aug 21, 2025
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