Salesforce on CX Today
857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)
CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.
Following adds Salesforce stories to your CX Today feed.
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857 pieces · editorial and sponsored · newest first
News · Service OperationsGenesys Scoops Its Second-Largest CCaaS Win EverFrancesca Roche · Sep 18, 2025
News · CX IntelligenceGartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028Nicole Willing · Sep 18, 2025
FeatureOpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs FirstFrancesca Roche · Sep 18, 2025
News · CX IntelligenceYellow.ai's Own Chatbot Got Tricked Into Generating Malicious Code, ReportsNicole Willing · Sep 17, 2025
News · CRM & DataThe FBI Warns Salesforce Customers of Increasing Cyber AttacksNicole Willing · Sep 16, 2025
News · CRM & DataServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS OfferingCharlie Mitchell · Sep 16, 2025
News · CRM & DataZendesk to Shutter Zendesk Sell, Go All-In on Customer ServiceNicole Willing · Sep 16, 2025
News · Service OperationsWorkday Rising 2025: The Top 5 AnnouncementsCharlie Mitchell · Sep 16, 2025
News · CRM & DataSalesforce CEO Calls Out Palantir as "the Most Expensive Enterprise Software I've Ever Seen"Nicole Willing · Sep 15, 2025
Feature · Service OperationsGenesys and Zoom Quietly Push Customer Service and ITSM Closer TogetherCharlie Mitchell · Sep 15, 2025
News · CRM & DataThe Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentralCharlie Mitchell · Sep 12, 2025
News · CRM & DataSalesforce Teases a New Agentforce Builder, Announces More Additions to the PlatformNicole Willing · Sep 11, 2025
NewsCisco Deploys a 15,000-Seat Contact Center Spread Across 150 LocationsNicole Willing · Sep 11, 2025
Interview · Service OperationsGartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The RundownCharlie Mitchell · Sep 10, 2025
News · CX IntelligenceSoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI SpaceCharlie Mitchell · Sep 9, 2025
News · Service OperationsAtlassian Follows Salesforce's Lead, Slashes Customer Support RolesNicole Willing · Sep 9, 2025
NewsGenesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration CapabilitiesCharlie Mitchell · Sep 9, 2025
News · CRM & DataSalesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSMRhys Fisher · Sep 8, 2025
News · CX IntelligenceNiCE Closes Cognigy Acquisition to “Redefine the Future” of CXNicole Willing · Sep 8, 2025
News · CRM & DataBig CX News from Salesforce, ServiceNow, HubSpot & MicrosoftRhys Fisher · Sep 5, 2025
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