RingCentral on CX Today
129 stories · 23 in 2026 · 8 in the last 90 days · 30 sponsored
CX Today coverage mentioning RingCentral, newest first. Sponsored work is identified clearly on each story.
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
This week’s contact center news includes Zendesk voice translation, Genesys AI orchestration, RingCentral’s Mets deal, and Verint research
Rhys Fisher · 5 min read · 10 Sept 2026
Contact Center Modernization Has a New Risk Profile
Contact center modernization now depends on cloud migration, AI governance, data quality, and change management. Here’s what buyers must get right.
Rob Wilkinson · 7 min read · 9 Sept 2026
New York Mets Turn to RingCentral for Cloud-Based Fan Engagement
The New York Mets are deploying RingCentral to modernize employee communications, scale sales outreach, and strengthen fan engagement.
Francesca Roche · 4 min read · 2 Sept 2026
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
Zeus Kerravala of ZK Research joins CX Today to discuss which CX vendors are leading on AI, where Avaya stands, and what buyers should watch next.
Rhys Fisher · 2 min read · 31 Aug 2026
Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta
The latest and greatest news and insights from the world of CX, including RingCentral, NiCE, Microsoft, Uber & Meta
Rhys Fisher · 3 min read · 31 Jul 2026
RingCentral Sees AI Adoption Strengthen Customer Economics
RingCentral’s AI portfolio gains enterprise traction by combining automation, engagement intelligence and practical service improvements.
Francesca Roche · 4 min read · 27 Jul 2026
Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?
NiCE will resell RingCentral RingEX while RingCentral extends its CXone deal. Can the partnership deliver integrated UCaaS and CCaaS?
Rhys Fisher · 5 min read · 27 Jul 2026
How Casio Is Transforming CX With RingCentral - One Deliberate Step at a Time
Casio's Mike Bagala on replacing legacy infrastructure with RingCentral and using AI for agent quality control
Rob Scott · 2 min read · 7 Jul 2026
RingCentral AIR Pro Gets Agentic AI Upgrade as Contact Centers Shift Toward Autonomy
RingCentral has expanded AIR Pro with native AI agents, autonomous outreach, intelligent handoffs and AI-powered workflows for RingCX.
Nicole Willing · 5 min read · 25 Jun 2026
Can Your CX Vendor Pass the Risk Test? The Due Diligence Reality Check
Foot Anstey, Prove, and RingCentral experts explain how CX leaders can assess AI vendors and strengthen responsible AI procurement.
Nicole Willing · 2 min read · 15 Jun 2026
RingCentral Turns Microsoft Teams into a Contact Center
Can RingCentral close the UCaaS-CCaaS gap inside Teams? We break down what CEB delivers for enterprise CX teams.
Thomas Walker · 5 min read · 4 Jun 2026
Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close
Russell Tilsed, U.K. VP at RingCentral, explains why U.K. firms lag on agentic AI adoption and how to move from pilots to productivity.
Nicole Willing · 2 min read · 28 May 2026
“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral
RingCentral says enterprises will pay for AI that delivers measurable CX outcomes, stronger retention and hybrid AI-human engagement.
Nicole Willing · 6 min read · 8 May 2026
Avaya's 200-Seat Rule Accelerated the Migration Race. Who's Ahead?
Avaya and Mitel customers are shopping around. Genesys, Cisco, NICE, RingCentral, and 8x8 are competing for the same displaced customer base
Rhys Fisher · 5 min read · 15 Apr 2026
Agentforce Contact Center and the New Battle Line: Where Should CX Live?
Salesforce Agentforce Contact Center splits analysts and vendors. Here’s what CRM-native CCaaS means for CX leaders weighing consolidation vs flexibility.
Rob Wilkinson · 6 min read · 30 Mar 2026
RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect
RingCentral and Spectrum showcase RingCX and ACE at Enterprise Connect, unifying AI contact centre and conversation intelligence.
Francesca Roche · 4 min read · 12 Mar 2026
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
How Sun River Health modernized its contact center using AI and RingCentral to reduce employee friction, improve first‑call resolution, and deliver better patient experiences.
Rob Scott · 4 min read · 12 Mar 2026
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
RingCentral unveils AIR Pro at Enterprise Connect, a voice-first AI platform automating complex customer interactions across channels.
Francesca Roche · 4 min read · 11 Mar 2026
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
Top CX themes at Enterprise Connect 2026, from AI ROI and agentic AI to trust, deepfake defense and the future of the contact center.
Rob Scott · 4 min read · 10 Mar 2026
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
Zoom revamps Virtual Agent 3.0, ServiceNow AI Platform Additions, Salesforce reframes its AI model & RingCentral and OpenAI team up.
Rhys Fisher · 4 min read · 27 Feb 2026
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
RingCentral’s OpenAI integration targets live voice AI, and its earnings call shows ACE customer growth up 144% year-over-year to 4,800+.
Rob Wilkinson · 5 min read · 23 Feb 2026
AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)
AI receptionists automate calls and appointments, reduce missed opportunities and deliver ROI for businesses, but are audiences noticing?
Francesca Roche · 5 min read · 18 Feb 2026
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker's Must-Attend Event
Enterprise Connect 2026 brings 80+ CX vendors to Las Vegas March 10-12. From AI ROI proof to agent burnout solutions, discover why this is the decision point for customer experience leaders.
Rob Scott · 3 min read · 9 Feb 2026
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
You can almost picture it, rows of agents, headsets on, juggling systems and scripts. For decades, the contact center has been a place defined by human patie...
Rob Scott · 4 min read · 17 Dec 2025
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
RingCentral launches its Customer Engagement Bundle for RingEX, highlighting the growing convergence of UCaaS and CCaaS shaping unified experience platforms.
Rhys Fisher · 4 min read · 6 Nov 2025
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Learn how the recent RingCentral AI product launch is driving growth and expanding its customer base in emerging AI trends.
Francesca Roche · 6 min read · 4 Nov 2025
Where Should My Contact Center Invest In AI? This Test Will Tell You
CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral , to discuss the company's new AI Maturity Assessment. The ...
Charlie Mitchell · 1 min read · 22 Sept 2025The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
From prominent customer experience providers entering new markets to more agentic AI advancements, here are extracts from some of this week’s most popular ne...
Charlie Mitchell · 3 min read · 12 Sept 2025
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
RingCentral has snapped up CommunityWFM, the workforce management (WFM) tech provider. The move aims to bolster RingCentral's cloud contact center solution: ...
Charlie Mitchell · 4 min read · 8 Sept 2025
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
From a fresh Salesforce acquisition to a lightweight version of Amazon Connect for SMBs, here are extracts from some of this week’s most popular news stories...
Rhys Fisher · 4 min read · 8 Aug 2025
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
RingCentral and NiCE have extended their agreement to market the RingCentral Contact Center. The RingCentral Contact Center is a dressed-up version of NiCE C...
Charlie Mitchell · 3 min read · 6 Aug 2025
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Watch on YouTube After years of circling the CCaaS space, RingCentral is carving out a position with RingCX, a platform aimed at simplifying contact center d...
Charlie Mitchell · 1 min read · 26 Jun 2025
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
As many businesses aim to streamline UCaaS-CCaaS silos, RingCentral has unveiled its new Customer Journey Analytics to do just that. The aim? To provide a mo...
Floyd March · 2 min read · 11 Jun 2025
10 Agentic AI Use Cases for Contact Centers
AI agents reason, adjust, and automate tasks across the enterprise. Customer support teams can deploy AI agents to automate customer queries. However, that’s...
Charlie Mitchell · 6 min read · 29 May 2025
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
RingCentral has surpassed 1,000 customers for its RingCX and AI Receptionist solutions. RingCX is the enterprise communications giant's CCaaS solution releas...
Floyd March · 4 min read · 9 May 2025
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Last week, RingCentral held its annual analyst summit in Napa Valley. While this event, and ones like it, set the stage for vendors to provide a look at wher...
Zeus Kerravala · 5 min read · 4 Mar 2025
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
RingCentral has launched an AI Receptionist (AIR), marking its agentic AI debut. As the name suggests, the solution is an AI phone agent that autonomously ha...
Rhys Fisher · 4 min read · 20 Feb 2025
Analyzing the Current State of AI In Business Communications
Watch on YouTube CX Today's Charlie Mitchell runs through several takeaways from a recent industry study, entitled: " RingCentral Trends 2025: The State of A...
Charlie Mitchell · 1 min read · 23 Jan 2025
Contact Center AI: The Story So Far, and What Comes Next?
The contact center AI story so far is a trilogy. Yet, unlike most, these plotlines get better and better. First came the speech recognition models that enter...
Charlie Mitchell · 5 min read · 20 Jan 2025
RingCentral Migrates its Agents Away from NICE-Powered Platform
RingCentral has moved its 1,000 customer service agents off its NICE-powered contact centre platform and onto its new RingCX, CEO Vlad Shmunis has revealed. ...
Tom Wright · 2 min read · 8 Nov 2024
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Five9 will launch its “next generation” intelligent virtual agents next week, CEO Mike Burkland has revealed. Speaking on an earnings call with investors, th...
Tom Wright · 2 min read · 8 Nov 2024
RingCentral and Verint Form WEM Partnership
RingCentral has formed a partnership with Verint, a prominent provider of contact center automation and workforce engagement management (WEM) solutions. The ...
James Stephen · 2 min read · 8 Nov 2024
RingCentral Introduces Its New AI Assist Solutions for RingCX
Watch on YouTube CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral . They kick-off the conver...
Charlie Mitchell · 1 min read · 5 Sept 2024
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
RingCentral has revealed plans to add two native AI Assistants to RingCX, its CCaaS platform. One assistant aims to support contact center agents, while the ...
Charlie Mitchell · 3 min read · 21 Aug 2024
300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX
Last quarter, RingCentral released 300 new features for RingCX, its burgeoning CCaaS platform. These enhancements went far beyond glow-ups of existing capabi...
Charlie Mitchell · 3 min read · 13 Aug 2024
RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings
RingCentral has posted double-digit total revenue growth (in constant currency) for the first time in 12 months. Indeed, the enterprise communications stalwa...
Charlie Mitchell · 3 min read · 5 Aug 2024
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
RingCentral and Vodafone have extended their longstanding partnership to offer Vodafone Business Contact Center with RingCentral, powered by RingCX. The inno...
Rhys Fisher · 3 min read · 18 Jul 2024
RingSense Receives “Significant” Sales Performance Enhancements
RingCentral has revealed a slew of fresh sales and engagement capabilities for its RingSense for Sales AI-powered solution. With the original generative AI (...
Rhys Fisher · 3 min read · 17 Jun 2024
RingCentral Shares its CCaaS Differentiators, Showcases RingCX
Watch on YouTube CX Today's Charlie Mitchell hosts RingCentral's John Finch, Global VP of Product Marketing in CX, & Danita Belcher, VP of Worldwide Contact ...
Charlie Mitchell · 1 min read · 7 Jun 2024
The Expanded Avaya-RingCentral Partnership: A Closer Look
Avaya and RingCentral first partnered five years ago, and a lot has changed since. From financial wobbles at the former to leadership shifts at both, the ven...
Charlie Mitchell · 4 min read · 29 May 2024
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
RingCentral has almost doubled its RingCX customer base in the first quarter of 2024. Announced during the company’s Q1 earnings call, RingCX – an AI-powered...
Rhys Fisher · 3 min read · 8 May 2024
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
RingCentral has made its RingCX CCaaS platform generally available in the UK, France, Germany, and Australia. Having initially launched in the US and Canada ...
Rhys Fisher · 3 min read · 26 Mar 2024
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
RingCentral is transforming RingCentral MVP into an employee experience-focussed platform, "RingEX" that will also leverage RingSense AI. According to the cl...
James Stephen · 3 min read · 25 Mar 2024
The Latest BIG News from Oracle, Google, RingCentral, & HubSpot
From the launch of a new CX platform to the accelerating success of others, here are some extracts from our most popular news stories over the last seven day...
Charlie Mitchell · 5 min read · 23 Feb 2024
Fortune 1000 Companies Choose RingCentral for CCaaS
C C aaS is becoming more of a fertile market for RingCentral , with its RingCX platform helping to land contracts with two Fortune 1000 companies. Having rec...
Rhys Fisher · 3 min read · 22 Feb 2024
The RingCentral C-Suite Reshuffle Continues
RingCentral has elected the former Chief Financial Officer at Twitter, Ned Segal , to the company’s board of directors shortly after reinstating Shmunis as C...
James Stephen · 3 min read · 11 Jan 2024
Analysts React to RingCentral’s Sudden CEO Departure
Last week, Tarek Robbiati departed RingCentral by mutual agreement after less than four months at the helm. The enterprise communications stalwart alerted cu...
Charlie Mitchell · 3 min read · 20 Dec 2023
ComputerTalk vs RingCentral vs 8x8: Which Microsoft Teams Contact Center is Best?
Customer expectations surrounding contact centers have evolved in recent years. 75% of customers expect consistent customer service across all channels, with...
Rebekah Carter · 6 min read · 20 Dec 2023
BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts...
Charlie Mitchell · 1 min read · 19 Dec 2023The Latest BIG News from RingCentral, Salesforce, Genesys, & Gartner
From surprise leadership changes to new CX product bundles, here are some extracts from our most popular news stories over the last seven days. RingCentral C...
Charlie Mitchell · 4 min read · 15 Dec 2023