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OpenAI on CX Today

102 pieces · 101 editorial · 1 sponsored · covered since 2022 (1 story)

CX Today coverage mentioning OpenAI, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds OpenAI stories to your CX Today feed.

Editorial coverage

101 pieces · CX Today editorial stories
Retailers Reassess AI Commerce to Regain Control of the Customer Journey
Feature · CX Intelligence
Retailers Reassess AI Commerce to Regain Control of the Customer Journey
Francesca Roche · 5mo ago
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Feature
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Nicole Willing · 9mo ago
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
Feature
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
Rhys Fisher · 11mo ago
FeatureOpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs FirstFrancesca Roche · Sep 18, 2025
Feature · CX IntelligenceOpenAI's New ChatGPT agent Will Find, Communicate with, and Buy from BusinessesCharlie Mitchell · Jul 21, 2025
FeatureFormer Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became ObsoleteCharlie Mitchell · May 20, 2024
FeatureOpenAI Has Launched a GPT Store. Here’s What It Means for Contact CentersCharlie Mitchell · Jan 12, 2024
Feature · CX IntelligenceOpenAI Has Released ChatGPT-4. Here Is How Brands Are Already Using ItCharlie Mitchell · Mar 15, 2023
Feature · CX IntelligenceHow Is ChatGPT Changing CX?Robbie Pleasant · Mar 9, 2023
NewsThe Latest BIG News from Avaya, AWS, and ChatGPTCharlie Mitchell · Jan 26, 2023
Feature · CX IntelligenceHow Could Microsoft’s ChatGPT Venture Change Customer Experience?Charlie Mitchell · Jan 13, 2023
Feature · CX IntelligenceChatGPT Could Change Customer Experience: Here’s HowCharlie Mitchell · Dec 15, 2022
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