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OpenAI on CX Today

102 pieces · 101 editorial · 1 sponsored · covered since 2022 (1 story)

CX Today coverage mentioning OpenAI, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds OpenAI stories to your CX Today feed.

All coverage

102 pieces · editorial and sponsored · newest first
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
News
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
Nicole Willing · Jan 8, 2026
Zeta Global Partners With Open AI To Expand Marketing Capabilities
News · Revenue Tech
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Francesca Roche · Jan 7, 2026
Accenture Acquires Faculty to Scale Safe Enterprise AI
News · CX Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
Rhys Fisher · Jan 6, 2026
Explainer · Revenue TechMachine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing ForRebekah Carter · Dec 19, 2025
News · CX TrustOpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data SecurityNicole Willing · Dec 1, 2025
InterviewRetailers Lose Control of Discovery as AI Becomes the New Front DoorRhys Fisher · Nov 25, 2025
FeatureIs Your Chatbot Giving Away Secrets? How to Stop Whisper Leak NowRhys Fisher · Nov 10, 2025
News · CRM & DataCan OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?Nicole Willing · Oct 27, 2025
NewsChatGPT Moves Into Commerce With Instant CheckoutDaniel Flatt · Sep 30, 2025
FeatureOpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs FirstFrancesca Roche · Sep 18, 2025
News · CX IntelligenceOpenAI’s Latest Moves Put Many Voice AI Startups on NoticeCharlie Mitchell · Sep 1, 2025
News · CRM & DataHubSpot Has Rebuilt Its Funnel, and It’s WorkingPeter Ward · Aug 7, 2025
News · CRM & DataBig CX News from NiCE, OpenAI, Five9, & MicrosoftRhys Fisher · Aug 1, 2025
News · CX Intelligence"Totally, Totally Gone": OpenAI CEO Sam Altman Predicts the End of Human Customer ServiceCharlie Mitchell · Jul 30, 2025
News · CRM & DataHubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New PossibilitiesRhys Fisher · Jul 28, 2025
News · CRM & DataBig CX News from SAP, ServiceNow, OpenAI & ZoomRhys Fisher · Jul 25, 2025
Feature · CX IntelligenceOpenAI's New ChatGPT agent Will Find, Communicate with, and Buy from BusinessesCharlie Mitchell · Jul 21, 2025
News · CX IntelligenceBig CX News from Zoom, OpenAI, Salesforce, and SanasCharlie Mitchell · Jul 11, 2025
News · CRM & DataOpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce ExperiencesCharlie Mitchell · Jul 8, 2025
News · CX IntelligenceBig CX News from Salesforce, Genesys, OpenAI, & MitelRhys Fisher · Jun 27, 2025
News · CX IntelligenceOpenAI Gives Businesses the Tools to Build Their Own Contact Center AI AgentsFloyd March · Jun 24, 2025
News · CX IntelligenceIs ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?Floyd March · Jun 19, 2025
NewsWalmart Gets Ready for Robot Shoppers as Customers Use AI to Shop OnlineFloyd March · May 19, 2025
News · CRM & DataShopify Hints at a Big OpenAI Collaboration and Other Major AI PartnershipsFloyd March · May 13, 2025
News · CRM & DataThe Latest BIG News from Salesforce, OpenAI, NICE, & Five9Charlie Mitchell · May 2, 2025
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