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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
News · CRM & Data
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Charlie Mitchell · 1y ago
Big CX News from NiCE, OpenAI, Five9, & Microsoft
News · CRM & Data
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Rhys Fisher · 1y ago
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
News
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
Charlie Mitchell · 1y ago
News · CRM & DataHMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BNFloyd March · Jul 21, 2025
News · CRM & DataBig CX News from Zendesk, AWS, Microsoft, & ZohoCharlie Mitchell · Jul 18, 2025
NewsMicrosoft Leans on MCP as Dynamics 365 Gets SmarterRhys Fisher · Jul 17, 2025
NewsMicrosoft Boosts Contact Center Reliability with a New Desktop AppRhys Fisher · Jul 14, 2025
NewsBig CX News from Cisco, Microsoft, Salesforce, & VerintCharlie Mitchell · Jul 4, 2025
News · CRM & DataBig CX News from Salesforce, NVIDIA, ServiceNow, Cisco & MicrosoftRhys Fisher · May 30, 2025
News · CX IntelligenceThe Microsoft Layoffs: What Aren't They Telling Us About AI?Rhys Fisher · May 28, 2025
News · CRM & DataBig CX News from Microsoft, Google, Salesforce, & ZendeskRhys Fisher · May 23, 2025
News · CX IntelligenceMicrosoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI AgentsRhys Fisher · May 20, 2025
News · CRM & DataMicrosoft and Gong Team Up to Spread Customer Intelligence Across the EnterpriseFloyd March · May 14, 2025
News · Agent ExperienceMicrosoft Brings Workforce Engagement Management to the Dynamics 365 Contact CenterCharlie Mitchell · May 2, 2025
NewsThe Latest on Another Big Call Center Lawsuit, Microsoft Teams' New Contact Center Integration ModelCharlie Mitchell · May 2, 2025
NewsMicrosoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot StudioFloyd March · May 1, 2025
NewsThe Latest BIG News from Microsoft, ServiceNow, Avaya, & TalkdeskCharlie Mitchell · Apr 25, 2025
NewsMicrosoft Releases Three AI Agents for a More Autonomous Contact CenterFloyd March · Apr 22, 2025
NewsMicrosoft Launches New Contact Center Integration Model for TeamsRhys Fisher · Apr 21, 2025
News · CRM & DataMicrosoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam FolderFloyd March · Apr 8, 2025
News · CX IntelligenceBig CX News from Zendesk, Genesys, Microsoft & AccentureRhys Fisher · Mar 28, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
NewsMicrosoft Rebrands Its Contact Center Workspace, Stops Using the Term "Agent" for Live RepsFloyd March · Mar 27, 2025
News · CRM & DataBig CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICERhys Fisher · Mar 24, 2025
NewsMicrosoft Pulls Teams Phone Into Its Dynamics 365 Contact CenterFloyd March · Mar 17, 2025
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