Microsoft on CX Today
378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)
CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.
Following adds Microsoft stories to your CX Today feed.
All coverage
378 pieces · editorial and sponsored · newest first
FeatureBig CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & SalesforceCharlie Mitchell · Jun 27, 2024
Interview · CX IntelligenceGartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024Charlie Mitchell · Jun 25, 2024
News · CX IntelligenceMicrosoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?Charlie Mitchell · Jun 17, 2024
News · CRM & DataBig CX News from Microsoft, Five9, Salesforce, SAP & HubSpotRhys Fisher · Jun 7, 2024
NewsMicrosoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact CenterCharlie Mitchell · Jun 4, 2024
News · CX IntelligenceVodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAIRhys Fisher · May 28, 2024
NewsMicrosoft: Copilot for Service Boosts Customer Satisfaction by 12 PercentCharlie Mitchell · May 10, 2024
SponsoredMicrosoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI with Microsoft; Bright Pattern · Apr 30, 2024
News · CRM & DataBig CX News From Salesforce, Microsoft, Zendesk, & VonageRhys Fisher · Apr 19, 2024
News · CRM & DataMicrosoft Dynamics Products Will Cost Up to 16.7% More from OctoberRhys Fisher · Apr 17, 2024
Interview · CRM & DataWhat is Microsoft Sales Copilot? Microsoft Copilot for SalesRebekah Carter · Apr 15, 2024
NewsA New U.S. Bill Aims to Increase Interoperability Between Communications PlatformsCharlie Mitchell · Apr 10, 2024
NewsMicrosoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AICharlie Mitchell · Apr 4, 2024
News · CX IntelligenceNew York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the LawCharlie Mitchell · Apr 4, 2024
NewsMicrosoft to Release New Contact Center Forecasting, Omnichannel, and Routing CapabilitiesCharlie Mitchell · Mar 21, 2024
Interview · CRM & DataThe Forrester Wave for Customer Service Solutions 2024: Top TakeawaysCharlie Mitchell · Mar 7, 2024
NewsMicrosoft Copilot for Service and Sales Are Now Generally AvailableCharlie Mitchell · Feb 5, 2024
FeatureWho Is Leading the CPaaS Space In 2024? Omdia Reveals Its FindingsCharlie Mitchell · Feb 2, 2024
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