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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
News · Agent Experience
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
Francesca Roche · Nov 2, 2026
AI Security and Customer Data Risks Feature in Big Tech Results
News · CX Trust
AI Security and Customer Data Risks Feature in Big Tech Results
Nicole Willing · Oct 31, 2026
Microsoft’s AI Agents Put CX Accountability on Notice
News · CX AI
Microsoft’s AI Agents Put CX Accountability on Notice
Rob Wilkinson · Oct 29, 2026
News · CX TrustWhat ASOS, AI Agents and 400+ Vulnerabilities Reveal About CX RiskNicole Willing · Oct 10, 2026
News · CRM & DataAI Agents Trigger a New Battle for Customer Data ControlNicole Willing · Oct 6, 2026
News · Agent ExperienceWhy Should You Redesign Work Before Restructuring Teams?Francesca Roche · Oct 5, 2026
News · Contact CenterVoice AI Lawsuits Put Contact Centers on BIPA WatchRob Wilkinson · Oct 4, 2026
News · Agent ExperienceWEM Is Entering the Era of Human-AI Workforce OrchestrationFrancesca Roche · Sep 11, 2026
FeatureThe End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX EconomicsRob Wilkinson · Aug 31, 2026
FeatureThe Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?Rhys Fisher · Aug 20, 2026
Explainer · Agent ExperienceIs Microsoft’s AI Workforce Forecasting Enough for Contact Centers?Rhys Fisher · Aug 19, 2026
Interview · CRM & DataChatGPT vs Claude vs Copilot: Which is the Best Starting Tool for Marketing?Francesca Roche · Aug 17, 2026
News · Service OperationsBig CX News from RingCentral, NiCE, Microsoft, Uber & MetaRhys Fisher · Jul 31, 2026
News · CX TrustCan Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?Francesca Roche · Jul 30, 2026
NewsFrom SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech StackRob Wilkinson · Jul 30, 2026
SponsoredCCW 2026: From Crisis Moments to Contained: easyJet's Contact Center Transformation with Microsoftwith Microsoft · Jul 20, 2026
NewsThe Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model PowerRob Wilkinson · Jul 16, 2026
News · CRM & DataBig CX News from HubSpot, Microsoft, OpenAI & AnthropicRhys Fisher · Jul 10, 2026
News · Revenue TechMicrosoft Just Put Agentic AI Inside Every Sales and Service ConversationAlex Cole · Jul 8, 2026
NewsForget the Model Wars. Vendors Are Now Competing on Enterprise AI DeploymentNicole Willing · Jul 7, 2026
FeatureMost CX Leaders Are Still Buying for the Last AI CycleRob Wilkinson · Jul 7, 2026
News · CRM & DataBig CX News from Salesforce, HubSpot, Genesys & MicrosoftRhys Fisher · Jul 3, 2026
Explainer · Agent ExperienceMicrosoft Launches New WEM Quality Assurance ToolsThomas Walker · Jul 1, 2026
News · CX TrustMicrosoft Brings Safety to AI-Driven Commerce with New MCP ServerFrancesca Roche · Jun 30, 2026
ExplainerRingCentral Turns Microsoft Teams into a Contact CenterThomas Walker · Jun 4, 2026
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