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Meta on CX Today

47 pieces · 47 editorial · 0 sponsored · covered since 2022 (3 stories)

CX Today coverage mentioning Meta, newest first. Sponsored stories are identified separately from editorial coverage.

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47 pieces · editorial and sponsored · newest first
Who Controls the Agents? JPMorgan and NVIDIA Tackle AI Security Risks
News · CX Trust
Who Controls the Agents? JPMorgan and NVIDIA Tackle AI Security Risks
Nicole Willing · Oct 17, 2026
Muse Shows Why AI May Grow the Contact Center Again
News · Contact Center
Muse Shows Why AI May Grow the Contact Center Again
Rob Wilkinson · Oct 15, 2026
AI Agents Are Becoming the New Customer Front Door
News · Journey Orchestration
AI Agents Are Becoming the New Customer Front Door
Rhys Fisher · Oct 13, 2026
News · Contact CenterVoice AI Lawsuits Put Contact Centers on BIPA WatchRob Wilkinson · Oct 4, 2026
News · CRM & DataBig CX News From Salesforce, Zoom, Meta and GoogleRob Wilkinson · Aug 28, 2026
News · CX TrustMeta’s $18bn Settlement Could Upend Social CXRob Wilkinson · Aug 27, 2026
News · Service OperationsBig CX News from Five9, Cisco, Meta & MoreRhys Fisher · Aug 14, 2026
News · CX TrustZuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for BillionsFrancesca Roche · Aug 11, 2026
Interview · Revenue TechThe Meta Muse Image Paradox: Better AI Creative Equals Harder Customer TrustFrancesca Roche · Aug 4, 2026
News · Service OperationsBig CX News from RingCentral, NiCE, Microsoft, Uber & MetaRhys Fisher · Jul 31, 2026
Interview · Journey OrchestrationMeta's Decision to Invest "Aggressively" in AI Infrastructure Raises Investor ConcernsFrancesca Roche · Jul 30, 2026
News · Revenue TechMeta Has Solved Marketing's Visibility Problem – And It Starts With CommunityFrancesca Roche · Jun 17, 2026
Explainer · Community CXWhy Is Your Community Strategy Controlled by Algorithms You Don’t Own?Sophie Wilson · Jun 9, 2026
News · Journey OrchestrationGenesys Brings Voice to WhatsApp to Fix Channel-SwitchingRhys Fisher · May 6, 2026
News · Revenue TechMeta AI Business Assistant Cuts Advertiser Issue Resolution Time by 20%Francesca Roche · May 1, 2026
News · Journey OrchestrationWhatsApp Is Becoming a Contact Center – Meta's Numbers Prove ItRhys Fisher · Apr 30, 2026
News · CRM & DataBig CX News from Adobe, Salesforce, Meta & VercelRhys Fisher · Apr 24, 2026
NewsMeta Is Building AI Agents From Keystrokes – Are Contact Centers Next?Rhys Fisher · Apr 22, 2026
News · Community CXMeta Introduces Muse Spark to Strengthen AI Across Its ProductsFrancesca Roche · Apr 9, 2026
InterviewHow AI Agents Will Reshape Customer Engagement on Social PlatformsFrancesca Roche · Apr 1, 2026
News · Community CXMeta and Google's Legal Scrutiny Creates New Risks for Enterprise EngagementFrancesca Roche · Mar 26, 2026
News · Community CXMeta's $375MN Lawsuit Underscores the Importance of Customer Trust in Community PlatformsFrancesca Roche · Mar 25, 2026
NewsThe Metaverse Is Dead, Here's What CX Actually BuiltRhys Fisher · Mar 19, 2026
Feature · CX TrustThe California Transparency Act: What Does This Mean for CX?Francesca Roche · Feb 3, 2026
News · CX TrustMassive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and MoreNicole Willing · Jan 26, 2026
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