MaxContact on CX Today
28 stories · 0 in 2026 · 0 in the last 90 days · 24 sponsored
CX Today coverage mentioning MaxContact, newest first. Sponsored work is identified clearly on each story.
Case Study: Car Finance Broker Accelerates Growth with Contact Center Platform Improvements
A rapidly growing company is a great challenge to face. However, the systems that once supported its initial market entry often struggle to keep up with sust...
Susie Harrison · 3 min read · 5 Feb 2025
Contact Center AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems
If 2024 was the year of AI hype, surely 2025 is set to be the year of measurable value. The separation of promise from reality, if you will. The pragmatic de...
Simon Wright · 3 min read · 18 Dec 2024
Contact Centers in 2025: How to Build Next Year’s Success Today
Watch on YouTube CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead. In th...
Susie Harrison · 1 min read · 4 Dec 2024
A Day in the Life of a Contact Center Leader
CX Today recently spoke with Martin Green, a contact center operations manager at the Whistl Group , to get a behind-the-scenes look at his typical workday. ...
Susie Harrison · 4 min read · 2 Dec 2024
Harnessing the Power of Data in Contact Centers
Watch on YouTube CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact . In this session, we cover: Harnessing the huge volumes of data av...
Susie Harrison · 1 min read · 30 Oct 2024
Case Study: Huge Local Authority Dials Up Improved Rent Collection Reboot
More than 320,000 residents, 21,000 properties, and rent arrears to constantly track and chase – no wonder Dudley Council needed a new contact centre solutio...
Simon Wright · 4 min read · 30 Aug 2024
Contact Center: How Being Data-Driven Can Boost Performance
Data is king. When it speaks, it has lots to say. From customer satisfaction to agent productivity, marketing cut-through to sales performance, contact cente...
Simon Wright · 3 min read · 6 Aug 2024
MaxContact Builds "Useful AI" for Contact Centers (Big CX Update 2024)
Watch on YouTube. CX Today's Charlie Mitchell hosts Ben Booth, CEO of MaxContact. The video forms part of our Big CX Updates series, where we find out all th...
Charlie Mitchell · 1 min read · 1 Jul 2024
Conversation Analytics: How to Maximize the Value of Customer Sentiment Data
Delighted or disappointed – surely there is nothing more important than customer satisfaction levels. If the former is the case, you know your teams are gett...
Simon Wright · 4 min read · 10 Jun 2024
BPO Contact Centers In 2024: Where Can They Add Value?
The contact center is the frontline of any business, influencing relationships with customers, and your ability to grow in a competitive landscape. However, ...
Rebekah Carter · 6 min read · 6 Jun 2024
Deepfakes in the Contact Center: Are You Ready?
The contact center and customer experience landscape has entered into a period of rapid development and innovation, driven largely by AI innovation. Advanced...
Rebekah Carter · 6 min read · 3 May 2024
6 Contact Center AI Truths They Don't Want You to Know
Artificial Intelligence (AI) is taking over the business landscape. It helps to automate tedious tasks, surfacing deeper insights from data, and enhancing pr...
Rebekah Carter · 7 min read · 30 Apr 2024
Genesys vs. Amazon Connect vs. MaxContact: Which CCaaS Option Is Best for You?
Changing customer expectations, evolving communication channels, and a growing demand for agility has accelerated the growth of the contact center as a servi...
Rebekah Carter · 6 min read · 26 Apr 2024
MaxContact, TForge Bring Omnichannel Experiences to South Africa
MaxContact and TForge have formed a strategic partnership to deliver omnichannel experiences to contact centres in South Africa and boost productivity. The c...
James Stephen · 3 min read · 14 Mar 2024
MaxContact Launches Partner Programme to Assist CCaaS Resellers
MaxContact has introduced a new partner programme to help resellers to take advantage of what it describes as a ‘rapidly growing contact centre market’. The ...
James Stephen · 3 min read · 6 Mar 2024
Contact Centre: Predictions for 2024
A new year, a new vision for your contact centre? As 2024 begins, one thing is for certain: putting brilliant customer communication first is likely to pay d...
Simon Wright · 5 min read · 8 Jan 2024
Why Successful Contact Centres Work Smarter, Not Harder
Watch on YouTube. CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact . In this session, we discuss the following: The key contact center trends ...
Kieran Devlin · 1 min read · 12 Dec 2023
Contact Centre Technology: Leading Provider MaxContact Announces Accelerated Development of AI-driven Customer Engagement Solutions
New and existing customers of leading engagement technology provider MaxContact are to benefit from a major acceleration in the development of its AI-powered...
Simon Wright · 3 min read · 7 Sept 2023
How Will AI Revolutionize The Contact Centre?
Watch on YouTube. CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates to discuss AI's impact on the contact cen...
Kieran Devlin · 1 min read · 4 Sept 2023
CCaaS: Turning the Conundrum of Consumer Duty Act Compliance into an Enhanced CX Opportunity
In the financial services sector, compliance is king. Adherence to the myriad rules and regulations is, of course, non-negotiable: sanctions, fines and reput...
Simon Wright · 4 min read · 29 Aug 2023
MaxContact Secures Significant Funding to Accelerate AI Innovation
MaxContact has secured significant funding to facilitate a new phase of AI-driven innovation and business growth. MaxContact’s vision encompasses plans to ac...
Kieran Devlin · 2 min read · 28 Aug 2023
Big CX Update: MaxContact
Watch on YouTube. CX Today's Charlie Mitchell talks to Ben Booth, CEO of MaxContact for the latest in our Big CX Update Series. During the conversation, we d...
Charlie Mitchell · 1 min read · 10 Jul 2023
CCaaS: How an Expert Partner Can Help Tame the Fear of Cloud-Powered Transformation
Technology can be scary. The complexity, the cost, the pace at which it evolves. For businesses, there is a lot riding on it. Everything from day-to-day oper...
Simon Wright · 3 min read · 4 Jul 2023
Economic Uncertainty Spurs New Challenges in UK Debt Collection Agencies
Debt collectors get a bad rap. Consider the fact that collection agencies and financial institutions have been taken to court in recent years over allegation...
John Flood · 4 min read · 4 May 2023
Is It Time to Evolve from UCaaS to CCaaS for Customer Communications?
UCaaS, or Unified Communications as a Service, has come a long way in recent years. Considered by many to be the ultimate communication solution, UCaaS provi...
Rebekah Carter · 6 min read · 19 Apr 2023
Make These Mission-Critical Agent Considerations Before Starting Your CCaaS Migration
Demand for flexible, scalable, and innovative contact center solutions is rising. In a world of constant innovation, evolving customer expectations, and chan...
Rebekah Carter · 6 min read · 17 Apr 2023
Work Smarter, Not Harder: The Contact Center Efficiency Guide
Today’s contact centers are under a lot of pressure. They are dealing with higher customer expectations and evolving technology and are forced to transform d...
Rebekah Carter · 5 min read · 14 Apr 2023
How Can I Squeeze More Value from My CCaaS Solution?
Businesses from virtually every sector are migrating more of their tools, technologies, and processes to the cloud. Why? Because the cloud allows brands to u...
Rebekah Carter · 6 min read · 12 Apr 2023