CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates to discuss AI's impact on the contact centre.
In this session, they discuss:
- The topics range from how AI might impact both the customer and agent experience
- How it will affect companies' security and compliances policies
- What the future holds for AI in the contact centre
If you're looking for more information on this topic visit https://www.maxcontact.com