GoTo on CX Today
9 stories · 3 in 2026 · 1 in the last 90 days · 2 sponsored
CX Today coverage mentioning GoTo, newest first. Sponsored work is identified clearly on each story.
70% of Employees Are Misusing AI – CX Teams Should Be Worried
GoTo's Pulse of Work 2026 report reveals a growing AI governance gap. Here's why CX teams are at risk, and what to do about it.
Rhys Fisher · 5 min read · 15 Jul 2026
The Smart SMB Play for CX: Transparent, Integrated, Practical AI
GoTo is urging SMBs to rethink how they adopt AI for customer experience, shifting the focus from hype-driven experimentation to practical, purpose-built too...
Rob Wilkinson · 4 min read · 8 Apr 2026
Everything You Always Wanted to Know About CX (But Were Afraid to Ask)
Small and mid-sized businesses still flinch when they hear the words ‘contact center’. The term feels expensive, complex, and built for enterprises with glob...
Rob Wilkinson · 4 min read · 1 Apr 2026
GoTo Adds AI to GoTo Connect CRM Integrations
GoTo has revealed AI-powered integrations between GoTo Connect and major CRM platforms. GoTo Introduces Contact Center Pro for Larger Businesses Twilio, Vona...
James Stephen · 3 min read · 22 Oct 2024
GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences
GoTo has introduced GoTo Connect CX to provide "exceptional" customer experiences. Connect CX comprises GoTo Connect’s award-winning virtual phone system plu...
James Stephen · 3 min read · 13 Sept 2024
Enterprise Connect 2024: News You Might Have Missed
Billed as an event to help keep leaders at the “forefront of the enterprise IT industry,” Enterprise Connect 2024 certainly delivered. Hosted in the Gaylord ...
Rhys Fisher · 5 min read · 28 Mar 2024
GoTo Introduces Contact Center Pro for Larger Businesses
GoTo has launched its new contact centre solution ‘Contact Center Pro’ for medium to large-sized businesses. Contact Center Pro features omnichannel capabili...
James Stephen · 3 min read · 12 Mar 2024
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
New year, new CEO proved the mantra for several customer experience stalwarts last month. Indeed, Twilio, Vonage, and GoTo each replaced the head honcho of t...
Charlie Mitchell · 4 min read · 9 Feb 2024
GoTo Creates a Unified Home For Customer Conversations
GoTo is looking to boost how organizations interact with their customers by launching a new solution that combines GoTo Connect and customer communication to...
Ryan Smith · 2 min read · 6 Feb 2023