the voice of customer experience technology

Google Cloud on CX Today

87 pieces · 86 editorial · 1 sponsored · covered since 2021 (1 story)

CX Today coverage mentioning Google Cloud, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Google Cloud stories to your CX Today feed.

All coverage

87 pieces · editorial and sponsored · newest first
10 Brands That Used Generative AI to Transform Customer Experiences
News
10 Brands That Used Generative AI to Transform Customer Experiences
Rebekah Carter · Jun 30, 2025
The Big Salesforce-Google Partnership: A Closer Look
Feature · CRM & Data
The Big Salesforce-Google Partnership: A Closer Look
Charlie Mitchell · Apr 15, 2025
Google Debuts Its “Next-Generation” Customer Engagement Suite
News · CRM & Data
Google Debuts Its “Next-Generation” Customer Engagement Suite
Rhys Fisher · Apr 14, 2025
NewsVerizon Teams Up with Google to Give 28,000 Customer Support Reps a "Personal Research Assistant"Floyd March · Apr 9, 2025
News · CRM & DataFive9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaSFloyd March · Feb 21, 2025
FeatureWill Google Make Its Big Contact Center Move in 2025?Floyd March · Jan 16, 2025
Interview10 CCaaS Providers to Watch Out for in 2025Charlie Mitchell · Jan 2, 2025
News · CRM & DataThe Latest BIG News from HubSpot, Google, Salesforce, & MetaCharlie Mitchell · Sep 27, 2024
NewsGoogle Introduces a Customer Engagement Suite to Fuse CCaaS & GeminiCharlie Mitchell · Sep 25, 2024
News · CRM & DataSources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues WizCharlie Mitchell · Jul 15, 2024
InterviewGoogle Demonstrates How to Build and Deploy GenAI AgentsCharlie Mitchell · Jul 2, 2024
Interview · CRM & DataWhat's New in the Customer Experience World?Charlie Mitchell · Jul 1, 2024
InterviewOmnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)Susie Harrison · Jul 1, 2024
InterviewThe Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)Charlie Mitchell · Jun 13, 2024
News · CRM & DataGoogle Parent Alphabet Talks Acquisition Terms with HubSpot, SourcesCharlie Mitchell · May 9, 2024
NewsGoogle Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial ServicesCharlie Mitchell · Apr 9, 2024
News · CRM & DataWill Google Takeover HubSpot?Charlie Mitchell · Apr 8, 2024
NewsGoogle Makes Move to Improve CCaaS Reliability, Announces Auto-QA SolutionCharlie Mitchell · Apr 1, 2024
InterviewCustomer Journey Orchestration: Features, Examples, & PredictionsCharlie Mitchell · Feb 21, 2024
NewsGoogle Secures a 10,000+ Seat CCaaS Win, Reveals Several Contact Center MegadealsCharlie Mitchell · Feb 19, 2024
NewsGoogle Tests New Innovation That Allows Customers to Skip Contact Center QueuesCharlie Mitchell · Feb 19, 2024
NewsFive9’s Intelligent CX Platform Is Now Available on Google Cloud MarketplaceJames Stephen · Jan 18, 2024
SponsoredGenerative AI Beyond Self-Service: 3 Eye-Catching Contact Center Use Caseswith UJET; Google; Google Cloud · Jan 16, 2024
Interview · CX IntelligenceGartner Magic Quadrant for Strategic Cloud Platform Services 2023Charlie Mitchell · Jan 15, 2024
NewsThe Latest BIG News from AWS, Google, Adobe, & CX TodayCharlie Mitchell · Dec 4, 2023
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