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Genesys on CX Today

233 pieces · 221 editorial · 12 sponsored · covered since 2019 (3 stories)

CX Today coverage mentioning Genesys, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Genesys stories to your CX Today feed.

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233 pieces · editorial and sponsored · newest first
The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX
Explainer · CRM & Data
The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX
Rebekah Carter · Dec 15, 2025
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
Interview · CX Intelligence
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
Rebekah Carter · Nov 23, 2025
AI Agents For Customer Support: Trends, Predictions & Providers
Interview · CX Intelligence
AI Agents For Customer Support: Trends, Predictions & Providers
Francesca Roche · Nov 10, 2025
Guide · CX TrustTrust in AI: How Customer Confidence Defines the Future of CX AutomationRebekah Carter · Oct 31, 2025
Interview · Agent ExperienceExplainer: What Workforce Engagement Management IsRebekah Carter · Oct 3, 2025
NewsCCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?Daniel Flatt · Sep 30, 2025
News · Service OperationsThe ISG Contact Center Buyers Guide 2025: 7 Top TakeawaysChris Porter · Sep 22, 2025
News · Service OperationsThe Latest BIG News from Zoom, Genesys, ServiceNow, and ZendeskCharlie Mitchell · Sep 19, 2025
News · Service OperationsGenesys Scoops Its Second-Largest CCaaS Win EverFrancesca Roche · Sep 18, 2025
Feature · Service OperationsGenesys and Zoom Quietly Push Customer Service and ITSM Closer TogetherCharlie Mitchell · Sep 15, 2025
News · CRM & DataThe Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentralCharlie Mitchell · Sep 12, 2025
Interview · Service OperationsGartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The RundownCharlie Mitchell · Sep 10, 2025
NewsGenesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration CapabilitiesCharlie Mitchell · Sep 9, 2025
News · Revenue TechThe Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's DeparturesCharlie Mitchell · Aug 7, 2025
News · CRM & DataThe Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot TakesCharlie Mitchell · Aug 6, 2025
News · CRM & DataSalesforce & ServiceNow Invest $1.5BN in GenesysCharlie Mitchell · Jul 31, 2025
Interview · CX IntelligenceTop Conversational Intelligence Vendors: AI-Driven Insights for Smarter EnterprisesRebekah Carter · Jul 21, 2025
Interview · Agent ExperienceTop Workforce Engagement Management Software: The Secret to Great EXRebekah Carter · Jul 20, 2025
NewsNiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?Floyd March · Jul 16, 2025
NewsBig CX News - The Latest on Agentforce 3, New AI Studios from NiCE & GenesysCharlie Mitchell · Jul 15, 2025
NewsGenerative AI in the Contact Center: What’s New in 2025?Floyd March · Jun 27, 2025
News · CX IntelligenceBig CX News from Salesforce, Genesys, OpenAI, & MitelRhys Fisher · Jun 27, 2025
News · CX IntelligenceGenesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AICharlie Mitchell · Jun 25, 2025
News · CRM & DataBig CX News from NiCE, Genesys, Salesforce, & GartnerRhys Fisher · Jun 20, 2025
News · CX IntelligenceGenesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS RevenueRhys Fisher · Jun 16, 2025
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