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Genesys on CX Today

233 pieces · 221 editorial · 12 sponsored · covered since 2019 (3 stories)

CX Today coverage mentioning Genesys, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Genesys stories to your CX Today feed.

Editorial coverage

221 pieces · CX Today editorial stories
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
News · Revenue Tech
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
Charlie Mitchell · 1y ago
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
News · CRM & Data
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
Charlie Mitchell · 1y ago
Salesforce & ServiceNow Invest $1.5BN in Genesys
News · CRM & Data
Salesforce & ServiceNow Invest $1.5BN in Genesys
Charlie Mitchell · 1y ago
NewsNiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?Floyd March · Jul 16, 2025
NewsBig CX News - The Latest on Agentforce 3, New AI Studios from NiCE & GenesysCharlie Mitchell · Jul 15, 2025
NewsGenerative AI in the Contact Center: What’s New in 2025?Floyd March · Jun 27, 2025
News · CX IntelligenceBig CX News from Salesforce, Genesys, OpenAI, & MitelRhys Fisher · Jun 27, 2025
News · CX IntelligenceGenesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AICharlie Mitchell · Jun 25, 2025
News · CRM & DataBig CX News from NiCE, Genesys, Salesforce, & GartnerRhys Fisher · Jun 20, 2025
News · CX IntelligenceGenesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS RevenueRhys Fisher · Jun 16, 2025
News · CX TrustNew Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without PermissionRhys Fisher · Apr 15, 2025
Interview · CX IntelligenceThe Forrester Wave for CCaaS Platforms 2025: Top TakeawaysRhys Fisher · Apr 11, 2025
News · CRM & DataBig CX News from ServiceNow, Genesys, Salesforce, Twilio & ZendeskRhys Fisher · Apr 4, 2025
NewsBig CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center PlatformCharlie Mitchell · Apr 3, 2025
News · CRM & Data200+ Contact Centers Implement the CX Cloud from Genesys and SalesforceFloyd March · Apr 3, 2025
News · CX IntelligenceBig CX News from Zendesk, Genesys, Microsoft & AccentureRhys Fisher · Mar 28, 2025
NewsGenesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”Charlie Mitchell · Mar 25, 2025
News · CX IntelligenceGenesys Brings New AI Solutions to Contact Center SupervisorsRhys Fisher · Mar 18, 2025
News · CRM & DataThe Latest BIG News from ServiceNow, Mitel, Google, & GenesysFloyd March · Mar 14, 2025
NewsFormer Avaya Employees Join TeKnowledge, Start Implementing GenesysFloyd March · Mar 11, 2025
News · CRM & DataBig CX News from Salesforce, Mitel, Microsoft, & GenesysCharlie Mitchell · Mar 7, 2025
NewsGenesys Stalls Its IPO Bid, Cites Stock Market VolatilityCharlie Mitchell · Mar 6, 2025
NewsGenesys and Mitel Join Forces to Support Hybrid Contact CentersFloyd March · Feb 20, 2025
NewsTalkdesk Embeds Contact Center Tools Into Epic CheersFloyd March · Feb 18, 2025
NewsGenesys Reaches $1.8BN in Annual Recurring CCaaS RevenuesRhys Fisher · Dec 13, 2024
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