Creatio on CX Today
16 stories · 1 in 2026 · 0 in the last 90 days · 0 sponsored
CX Today coverage mentioning Creatio, newest first. Sponsored work is identified clearly on each story.
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
Forrester Wave customer service solutions Q1 2026 shows AI agents becoming the frontline. Here’s what it means for enterprise CX leaders.
Rob Wilkinson · 5 min read · 9 Apr 2026
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
See who leads Gartner’s 2025 CRM Customer Engagement Center Magic Quadrant as AI reshapes service, automation, and customer experience.
Rhys Fisher · 6 min read · 3 Nov 2025
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Embedded revenue intelligence, collaboration solutions, and – of course – AI agents are just some of the trends sweeping the sales space. As these trends exp...
Charlie Mitchell · 10 min read · 11 Aug 2025
The Forrester Wave for CRM Software 2025: Top Takeaways
A CRM is an essential piece of software for any customer service and experience team. In a nutshell, they help businesses manage and analyze customer interac...
Rhys Fisher · 7 min read · 27 Mar 2025
10 CRM Platform Providers to Watch Out for in 2025
Every year, customer experience research firms present a CRM industry assessment, ranking major providers. This is not one of those evaluations. Instead, thi...
Charlie Mitchell · 8 min read · 20 Dec 2024
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
The CRM market has become increasingly competitive, and those used within customer service environments are no exception. Gartner refers to these as Customer...
Charlie Mitchell · 12 min read · 17 Dec 2024
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Gartner predicts that B2B sales organizations leveraging GenAI-embedded sales technologies will – over the next two years - cut the amount of time they spend...
Charlie Mitchell · 9 min read · 7 Nov 2024
The Forrester Wave for Customer Service Solutions 2024: Top Takeaways
“Great customer service solutions underpin great customer relationships,” claims Forrester at the beginning of its report. Yet, the opposite is also true. Po...
Charlie Mitchell · 8 min read · 7 Mar 2024
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
B2B marketing automation platforms support the delivery of coordinated engagements to prospects and existing customers. These engagements have become increas...
Charlie Mitchell · 8 min read · 26 Sept 2023
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Addressing UI complexity, enabling greater mobility, and augmenting generative AI… these are just some of the emerging trends touching the Sales Force Automa...
Charlie Mitchell · 9 min read · 14 Sept 2023
The Nucleus Research 2023 CRM Technology Value Matrix
Unpack the CRM Leaders, Experts, and Facilitators from the 2023 Nucleus Research 2023 CRM Technology Value Matrix.
Rob Scott · 5 min read · 8 May 2023
Who Leads the CRM Space In 2023? Nucleus Research Reveals Its Findings
With hundreds of vendors, the CRM market is ultra-competitive. Salesforce is the most prominent provider, occupying 22.9 percent of the space – according to ...
Charlie Mitchell · 9 min read · 25 Apr 2023
Gartner Magic Quadrant for Enterprise Low-Code Application Platforms 2023
Gartner has released the 2023 version of its Magic Quadrant for Enterprise Low-Code Application Platforms (LCAPs). LCAP providers offer organizations the too...
Rebekah Carter · 10 min read · 25 Jan 2023
Gartner Magic Quadrant for Sales Force Automation Platforms 2022
Leading research and analytics company, Gartner, has released its Magic Quadrant for Sales Force Automation Platforms in 2022. As the sales and customer jour...
Rebekah Carter · 9 min read · 11 Oct 2022
Forrester Wave for Core CRM Solutions 2022
CX market analyst Forrester has published its 2022 Wave for Core CRM Solutions (Q2). With 84 percent of software decision-makers at enterprises and 77 percen...
Charlie Mitchell · 6 min read · 9 Aug 2022
Creatio Expands Partnership with AWS
Process management and CRM platform Creatio has added a new app – Sales Creatio - to the AWS marketplace. By downloading the app, sales teams can easily auto...
Sandra Radlovački · 1 min read · 20 Apr 2022