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Concentrix on CX Today

23 pieces · 18 editorial · 5 sponsored · covered since 2021 (2 stories)

CX Today coverage mentioning Concentrix, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Concentrix stories to your CX Today feed.

Editorial coverage

18 pieces · CX Today editorial stories
The Next CX Security Risk May Be the AI Agent You Gave Access
News · CX Trust
The Next CX Security Risk May Be the AI Agent You Gave Access
Nicole Willing · 1mo ago
Why You Shouldn't Abandon Reactive Support For Proactive AI
Interview
Why You Shouldn't Abandon Reactive Support For Proactive AI
Francesca Roche · 2mo ago
The AI Personalization Trap CX Leaders Must Avoid
Roundtable · CRM & Data
The AI Personalization Trap CX Leaders Must Avoid
Nicole Willing · 3mo ago
InterviewAI Handoffs Are Breaking Trust, Concentrix WarnsNicole Willing · May 20, 2026
InterviewWhy “Chatbot Walls” Kill Trust in Travel CX, Concentrix ExplainsNicole Willing · Apr 30, 2026
News · CX IntelligenceGartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The RundownRhys Fisher · Mar 13, 2026
Interview · Revenue TechConcentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the CustomerNicole Willing · Oct 14, 2025
Interview · CX IntelligenceThe Top VoC Solutions to Explore in 2025Charlie Mitchell · Jul 25, 2025
Interview · Revenue TechTop Feedback Management Software Vendors in 2025: Tools That Turn Voices into ValueRebekah Carter · Jul 21, 2025
Interview · Agent ExperienceTop BPO Companies in 2025: Powering CX TransformationRebekah Carter · Jul 10, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The RundownCharlie Mitchell · May 2, 2025
Interview · CX IntelligenceThe Forrester Wave for Customer Feedback Management 2024: Top TakeawaysRhys Fisher · Nov 22, 2024
InterviewGartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2024Charlie Mitchell · Feb 7, 2024
NewsConcentrix to Rebrand After Wrapping Up Its $4BN Webhelp DealCharlie Mitchell · Sep 29, 2023
News · CX IntelligenceBig CX News from AWS, Bandwidth, ConcentrixCharlie Mitchell · Apr 14, 2023
FeatureConcentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO SpaceCharlie Mitchell · Apr 13, 2023
InterviewThe Forrester Wave for Customer Feedback Management 2023: Top TakeawaysCharlie Mitchell · Mar 21, 2023
NewsConcentrix Grows Revenue, But Trouble Might Be Brewing AheadZac Wang · Sep 29, 2022
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