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Concentrix on CX Today

23 pieces · 18 editorial · 5 sponsored · covered since 2021 (2 stories)

CX Today coverage mentioning Concentrix, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Concentrix stories to your CX Today feed.

Editorial coverage

18 pieces · CX Today editorial stories
Why You Shouldn't Abandon Reactive Support For Proactive AI
Interview
Why You Shouldn't Abandon Reactive Support For Proactive AI
Francesca Roche · 2mo ago
AI Handoffs Are Breaking Trust, Concentrix Warns
Interview
AI Handoffs Are Breaking Trust, Concentrix Warns
Nicole Willing · 5mo ago
Why “Chatbot Walls” Kill Trust in Travel CX, Concentrix Explains
Interview
Why “Chatbot Walls” Kill Trust in Travel CX, Concentrix Explains
Nicole Willing · 6mo ago
Interview · Revenue TechConcentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the CustomerNicole Willing · Oct 14, 2025
Interview · CX IntelligenceThe Top VoC Solutions to Explore in 2025Charlie Mitchell · Jul 25, 2025
Interview · Revenue TechTop Feedback Management Software Vendors in 2025: Tools That Turn Voices into ValueRebekah Carter · Jul 21, 2025
Interview · Agent ExperienceTop BPO Companies in 2025: Powering CX TransformationRebekah Carter · Jul 10, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The RundownCharlie Mitchell · May 2, 2025
Interview · CX IntelligenceThe Forrester Wave for Customer Feedback Management 2024: Top TakeawaysRhys Fisher · Nov 22, 2024
InterviewGartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2024Charlie Mitchell · Feb 7, 2024
InterviewThe Forrester Wave for Customer Feedback Management 2023: Top TakeawaysCharlie Mitchell · Mar 21, 2023
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