Concentrix on CX Today
23 stories · 6 in 2026 · 3 in the last 90 days · 5 sponsored
CX Today coverage mentioning Concentrix, newest first. Sponsored work is identified clearly on each story.
The Next CX Security Risk May Be the AI Agent You Gave Access
AI agents are gaining access to enterprise systems. Anthropic, Concentrix, Zscaler and Proofpoint reveal the emerging CX security risks.
Nicole Willing · 6 min read · 10 Sept 2026
Why You Shouldn't Abandon Reactive Support For Proactive AI
Learn why excessive proactive automation can feel intrusive and how hybrid customer service models can deliver better CX.
Francesca Roche · 4 min read · 28 Aug 2026
The AI Personalization Trap CX Leaders Must Avoid
Kristen Zhou of Treasure AI and Guy Bourgault of Concentrix warn that AI personalization could damage customer trust without strong consent.
Nicole Willing · 2 min read · 30 Jul 2026
AI Handoffs Are Breaking Trust, Concentrix Warns
Craig Cotton, VP at Concentrix, explains why broken AI-to-human handoffs risk customer trust and how CX teams can improve handoff quality.
Nicole Willing · 2 min read · 20 May 2026
Why “Chatbot Walls” Kill Trust in Travel CX, Concentrix Explains
When travel runs smoothly, customer experience rarely gets noticed. When it breaks down, trust is tested fast. In this CX Today interview, Nicole Willing sit...
Nicole Willing · 2 min read · 30 Apr 2026
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown
Gartner's 2026 Magic Quadrant for Voice of the Customer platforms is here. Discover how all 12 vendors performed and what changed from 2025.
Rhys Fisher · 8 min read · 13 Mar 2026
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Enterprises eager to use AI to enhance customer experience may have paused at a recent MIT report suggesting that 95% of organizations aren’t seeing returns ...
Nicole Willing · 9 min read · 14 Oct 2025
The Top VoC Solutions to Explore in 2025
Compare the leading VoC solutions from industry leaders like Qualtrics and Medallia to innovators like Dovetail and Pisano.
Charlie Mitchell · 18 min read · 25 Jul 2025
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
Most companies collect feedback, but few know how to use it effectively. That’s starting to change, with the help of the top feedback management software. Mo...
Rebekah Carter · 22 min read · 21 Jul 2025
Top BPO Companies in 2025: Powering CX Transformation
The value of Business Process Outsourcing (BPO) companies has grown significantly, particularly in the contact center and customer experience landscape. Afte...
Rebekah Carter · 16 min read · 10 Jul 2025
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
In a repeat of last year, Qualtrics and Medallia lead the Gartner Magic Quadrant for VoC platforms 2025. However, a new entrant joins them: Sprinklr. It shoo...
Charlie Mitchell · 8 min read · 2 May 2025
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Managing customer feedback effectively is an essential part of customer experience management. While contact center analytics provide insights into metrics l...
Rhys Fisher · 6 min read · 22 Nov 2024
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2024
Voice of the Customer (VoC) platforms shed light on customer needs and perceptions. In doing so, they surface valuable insights that guide cross-functional a...
Charlie Mitchell · 8 min read · 7 Feb 2024
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
Concentrix has completed a $4BN move for fellow customer experience BPO Webhelp. Interestingly, in April – when the deal was first touted – the price tag sto...
Charlie Mitchell · 3 min read · 29 Sept 2023
Big CX News from AWS, Bandwidth, Concentrix
From new generative AI announcements to award-winning innovation, here are some extracts from our most popular news stories over the last seven days. AWS Thr...
Charlie Mitchell · 5 min read · 14 Apr 2023
Concentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO Space
At the end of March, Concentrix announced its plans to roll up fellow BPO Webhelp. This is the latest in a string of similar moves in the space. Indeed, Site...
Charlie Mitchell · 3 min read · 13 Apr 2023
The Forrester Wave for Customer Feedback Management 2023: Top Takeaways
Customer feedback management (CFM) vendors are continuously building new capabilities to attract contact center and experience management buyers. Yet, despit...
Charlie Mitchell · 5 min read · 21 Mar 2023
Concentrix Grows Revenue, But Trouble Might Be Brewing Ahead
Concentrix reported a 13.1 percent growth in revenue year on year, even as other competitors in the industry struggled recently amid record inflation and dec...
Zac Wang · 2 min read · 29 Sept 2022
How Can Financial Services Drive CX in 2022?
Coming off a global economic rollercoaster and adapting to the new customer experience environment has been a slow but steady journey for many organizations,...
Sandra Radlovački · 5 min read · 1 Jun 2022
3 Steps for Leveraging Omnichannel Data to Deliver Outstanding CX
Today customers have many ways to engage with the brands they love, but they rarely do so through only one channel. Creating seamless, integrated customer jo...
Sandra Radlovački · 5 min read · 9 May 2022
Rethinking Healthcare Experience: Understand the Individual’s Journey
Healthcare has yet to leverage the potential of CX solutions for delivering exceptional experiences. Undoubtedly, the hardest hit by the pandemic, healthcare...
Sandra Radlovački · 6 min read · 20 Apr 2022Concentrix: Leveraging Flexible Cloud Migration for Improved CX
Cloud migration has been gaining significant traction since the start of the pandemic as companies scrambled to find ways of doing business anywhere. With th...
Sandra Radlovački · 4 min read · 22 Dec 2021
Concentrix: Balancing a Digital-First Approach With Empathy
To build customer relationships, businesses must listen and interact with customers in a way that is appealing to them. Connecting with consumers through aut...
Sandra Radlovački · 4 min read · 17 Sept 2021