Capacity on CX Today
5 stories · 2 in 2026 · 1 in the last 90 days · 0 sponsored
CX Today coverage mentioning Capacity, newest first. Sponsored work is identified clearly on each story.
How Capacity Is Helping Brands Build AI Customer Service That Customers Actually Trust
Capacity and DSW explain how brands can scale AI service while improving CX, self-service, and human support.
Rob Scott · 7 min read · 16 Jul 2026
Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning
Capacity has launched an AI Analytics Assistant for natural-language reporting. Here’s what it signals for customer analytics & intelligence.
Alex Cole · 5 min read · 27 May 2026
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
Capacity has showcased how it's supporting contact centers amid emerging AI threats. Specifically, it's looking to protect contact centers from spoofing atta...
Charlotte Simms · 3 min read · 18 Apr 2025
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
In yet another acquisition, Capacity, an AI-powered support automation platform, adds YouCanBookMe to its portfolio.
Floyd March · 3 min read · 4 Feb 2025
Capacity Snaps Up LumenVox and Denim Social In Major CX Play
Capacity has acquired LumenVox and Denim Social to extend its support automation platform. Currently, the solution automates many queries for employees and c...
Charlie Mitchell · 2 min read · 31 Aug 2023