Capacity has expanded its scheduling capabilities by snapping up YouCanBookMe.
In doing so, the customer support automation platform provider adds the capability for consumers to book appointments with the brand.
As customers schedule these appointments, they may view multiple schedules to see which company rep is available and when.
From a brand perspective, end-users can offer highly customized experiences, with different types and lengths of appointments, minimum notice periods, and online and offline bookings.
Capacity has a history of integrating various solutions - such as YouCanBookMe - into a single platform.
Indeed, this most recent acquisition takes Capacity to a total of nine as it continues to build out its presence in the customer experience space.
Together, Capacity and YouCanBookMe serve over 19,000 customers worldwide, including LinkedIn, Pearson, and Sony.
Since 2011, YouCanBookMe Has Created More Than 100M Bookings
YouCanBookMe simplifies scheduling for teams of all sizes, allowing them to set up meetings with clients quickly.
The platform integrates availability from multiple calendars, offers customizable booking options, supports payment processing, and automates key workflows like sending notifications across digital channels.
Speaking exclusively to CX Today ahead of the announcement, David Karandish, Founder and CEO of Capacity, walked through the decision to advance on Capacity’s acquisition push.
"Our mission is to help teams do their best work," he said. "We do that two-fold by using AI to automate support across every internal interaction. Additionally, automation could help your team acquire more customers.”
Capacity uses its playbook to acquire the individual solutions it views as best-in-class, such as YouCanBookMe.
These solutions are then wrapped into one integrated platform for service users to implement into their ecosystems. Karandish continued:
We’re integrating it so our customers don’t have to do it. We’re making it easy to go to market.
Indeed, Capacity takes a three-pronged approach to expanding its platform: build, partner, or acquire.
According to Karandish, the decision to go with YouCanBookMe was easy, as he lauded its expertise.
