Why Remote Video Support is Different than Video Conferencing
In today's digital age, businesses are looking for innovative ways to deliver exceptional customer support. Remote video support can provide a comprehensive ...
Elliot Mulley-Goodbarne · 8 Mar 2023
Unlock Memorable Customer Interactions with New Streem White Paper
A new whitepaper demonstrates how video can enhance customer experience and build brand loyalty. In a sea of sameness, creating more memorable customer exper...
Elliot Mulley-Goodbarne · 8 Feb 2023
The Ibsen Effect: How Live Remote Video is Changing CX
Picture this: your customer support agent, who has been tasked with helping a customer, is struggling to understand the problem they are having. While the ag...
Elliot Mulley-Goodbarne · 21 Dec 2022
Why Remote Support is Here to Stay
In today's business world, remote strategies are becoming a common solution for customer support. With the use of technology such as Augmented Reality (AR), ...
Elliot Mulley-Goodbarne · 23 Nov 2022
Perfect your CX Strategy with Remote Visual Assistance
Customer service is a key pillar of a successful business. But despite recent progress in video technology, many businesses are yet to integrate video-based ...
Elliot Mulley-Goodbarne · 15 Nov 2022
Introducing the Newest Member of your Call Centre Team
The idea of automating functions within the contact centre is not a new one, in fact, robotic voices have long been a bone of contention for many a frustrate...
Elliot Mulley-Goodbarne · 3 Nov 2022
Automation or Augmentation? Make the Right Choice
When it comes to customer experience, top brands are always looking for ways to improve their strategies and build brand loyalty – without compromising on ef...
Elliot Mulley-Goodbarne · 19 Oct 2022
Empowering a Remote-First Strategy
Are you looking for a way to maximise your customer-first strategy while your agents are working in remote teams? If so, Streem may be the perfect solution f...
Elliot Mulley-Goodbarne · 16 Sept 2022
Five9 and Zoom Present Answer to Customer Loyalty Woes
In today's digital age, customers have more choice than ever before when it comes to where they spend their money. In the face of tougher times , customers c...
Elliot Mulley-Goodbarne · 14 Jun 2022
Seamlessly Voice-Enable Your Application with LumenVox
One of the biggest challenges that companies face in maintaining relationships with customers is ensuring interactions are as smooth as possible. This is a p...
Elliot Mulley-Goodbarne · 26 Apr 2022
Is Voice the Next Frontier for Growth?
The use of voice for communication has gone through an evolution over the past decade, particularly with the introduction of digital assistants that can be s...
Elliot Mulley-Goodbarne · 16 Mar 2022
Five9 VoiceStream Makes the Most of Your Voice Data
Five9 VoiceStream solution can now be leveraged by all Five9 ISV partners to build and convert customers’ data streams to solutions that can better improve C...
Elliot Mulley-Goodbarne · 16 Jul 2021