One of the biggest challenges that companies face in maintaining relationships with customers is ensuring interactions are as smooth as possible. This is a problem that businesses continue to wrestle with, especially as platforms continue to emerge as places to engage with customers. As technology evolves, people can interact with businesses through their preferred channels, such as chatbots, Facebook or WhatsApp, while others may choose to make a phone call.
The success of these interactions depends upon how comfortable each customer is with the technology they are using, suggesting there is a learning curve to use these mediums effectively. The alternative, however, is voice-enabling applications and services, which LumenVox Founder and CEO, Edward Miller, says offer a much more intuitive interaction.
“At LumenVox, we provide the technology to platform providers that enable them to deliver an ideal customer experience,” Miller said.
“We make it easy for enterprises to voice-enable their applications by leveraging much of a company’s existing infrastructure and our technology. We deliver this in an easy, economical, risk-free manner compared to building a private voice recognition system."
Miller continued: "Developers and service providers can voice-enable applications critical to delivering a successful customer experience. And they can do this with a high level of performance and accuracy, all while reducing the challenges associated with implementing such a technology.”
What Makes LumenVox Unique in a Crowded Speech Recognition Market?
LumenVox draws on more than 20 years of experience illuminating voices and transforming customer communication. LumenVox offers flexible, affordable software that gives businesses the capabilities to deliver superior voice services. At the heart of LumenVox’s technology stack is how it enables enterprises to leverage voice to provide the best experience to their customers. Whether that’s in the public or private cloud or on-premises, developers can decide precisely how they use LumenVox’s technology.
Dialect Free
At the core of LumenVox’s software portfolio is the ability to process audio for actionable results. LumenVox has developed a range of lexicons to understand what is being said, extending through different languages into regional accents, phrases and pronunciations to ensure a high accuracy rate. These lexicons are consistently improving using AI and machine learning (ML) to ensure that the end-users are always understood, and developers can deliver the voice services they want to offer.
