Are you looking for a way to maximise your customer-first strategy while your agents are working in remote teams? If so, Streem may be the perfect solution for you.
Streem is a remote visual assistance tool that allows teams to meet their customers where they are, connect in real-time and see what they see – empowering businesses to troubleshoot problems, support customers, and provide quality assurance quickly and remotely.
Customer satisfaction teams are beginning to see the value of remote working. Of course, CX teams have traditionally worked in call centres or cubicles – sending technicians on-site. But the new workplace is different, and successful teams are adapting quickly.
Utilising cutting-edge AI and AR technologies, Streem empowers CX teams to perform normally in-person activities remotely. On top of this, Streem’s cutting-edge technologies can help you deliver seamless and delightful customer experiences and gain deeper insights via recorded data and project details.
Remote teams need more flexible, more powerful tools
Remote video empowers CX teams to more effectively connect with their customer base without entering the customer’s home. This is great news for appliance OEMs, home warranty, consumer goods, and utilities & energy providers, who can now offer a service that guides customers to capture a remote diagnosis, potentially troubleshooting the problem themselves, and then send out an expert if the problem calls for a technician.
In turn, Streem enhances, saves, and improves CSAT scores for the businesses that implement them. This short guide will help you discover and implement an effective remote-first customer support program!
What is remote video?
We’re well-versed in video conferencing by now, with research from CX Network finding that 53% of Americans now use video to chat with businesses regularly. Despite this, the majority of businesses are only taking advantage of this more convenient communication when talking to colleagues and members of other businesses.
But video enables fast, low-effort, and more personal connections with customers as well. it’s an ideal strategic channel to address the demands placed on communications teams.
Utilising live video combined with AR tools in a one-to-one call, agents can better build a relationship with the people they are helping, as well as provide a better service, as they can see the problem that has occurred, rather than rely on customer’s descriptions. Best of all, they can accomplish all this from the call center or home office, to the customers home, without meeting in person.