Beyond the Code: Empowering Women in Non-Technical Roles in Technology
Watch on YouTube. Clare Muscutt, Founder, Women in CX hosts Ejieme Eromosele, GM EMEA, Quiq, Charlotte Kennett, Sr. Director, SS&C Blue Prism, Laura Campbell...
Clare Muscutt · 20 Apr 2023
Women Driving Diversity, Equity, and Inclusion in CX Technology
Watch on YouTube. Clare Muscutt, Founder, Women in CX hosts Susanna Baque, Senior Director Global CX, SCIEX, Renee Fokken, Director of CX, Cisco, Czarina She...
Clare Muscutt · 8 Mar 2023
Artificial Intelligence meets Emotional Intelligence
Watch on YouTube . In this session: The difference between AI and machine learning The similarities between algorithms and human logic How AI can compliment ...
Clare Muscutt · 4 May 2021
How Retailers Have Adapted to CX Challenges During the Pandemic
Watch on YouTube . In this session we discuss the following: What it was like for an operational contact centre leader at the start of the pandemic, and, the...
Clare Muscutt · 27 Jan 2021
2020 Mistakes: Rapid Migrations to Cloud Based Environments
**Originally recorded for UC Today** In this session we discuss the following: The backdrop to rapid cloud migration in 2020, and the ’sticking plaster’ deci...
Clare Muscutt · 21 Jan 2021
Reimagining a Digital-First Customer Journey
**Originally recorded for UC Today** Watch on YouTube . In this session we discuss: The gap between what people think customer experience is and the reality ...
Clare Muscutt · 18 Dec 2020
How to Survive & Thrive in the New CX Jungle
UC Today guest host and CX Expert Clare Muscutt hosts Jeremy Payne, Group VP of Marketing and Alliances at Enghouse Interactive
Clare Muscutt · 29 Oct 2020
How Speech Recognition is Accelerating the Enterprise
Watch and subscribe on YouTube . In this session we discuss the following: How mobile technology is influencing customer expectations of interactions with se...
Clare Muscutt · 23 Oct 2020
How Agent Experience Drives Customer Experience
Watch and subscribe on YouTube In this session we discuss the following: Overcoming the Agent Experience challenges that result in high staff turnover The Ag...
Clare Muscutt · 15 Oct 2020