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Interview18 Dec 2020 · 1 min read

Reimagining a Digital-First Customer Journey

**Originally recorded for UC Today** Watch on YouTube . In this session we discuss: The gap between what people think customer experience is and the reality ...

Clare Muscutt

**Originally recorded for UC Today**

Watch on YouTube.

In this session we discuss:

  • The gap between what people think customer experience is and the reality
  • Who owns customer experience?
  • Crafting a digital-first customer journey for businesses in 2020

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