Clare Muscutt, Founder, Women in CX hosts Ejieme Eromosele, GM EMEA, Quiq, Charlotte Kennett, Sr. Director, SS&C Blue Prism, Laura Campbell, Strategic Business Development Director, ASAPP & Jennie Lewis, Customer Insights Senior Manager, Airship.
Women and minorities are underrepresented where it matters most, in positions of power and influence that can shape the future of Customer Experience.
Whilst the business benefits of diverse leadership teams are well known and publicised, a recent study by McKinsey & Company found that women make up only 28% of senior leadership positions in the technology industry globally, but why is this?
Whilst the movement for getting more women into STEM roles has made important strides in developing the pool of women who can code there has been little impact at a leadership level with only 8% of US Chief Technology Officers being women.