Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Nate Brown, Head of Education & Enablement at Metric Sherpa, shares his WebexOne 2025 insights on AI, Connected Intelligence, and the balance between automation and human empathy in customer experience.
Rob Scott · 2 Oct 2025
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
Salesforce and Cisco Webex unveil a deeper Salesforce–Webex Contact Center integration at WebexOne 2025. Discover how Connected Intelligence, agent experience, and pragmatic agentic AI will shape the future of customer service.
Rob Scott · 2 Oct 2025
No More Boxes: Webex’s Open Approach to Customer Experience Integration
At WebexOne 2025, Cisco’s Vinod Muthukrishnan reveals how Webex Customer Experience is redefining AI Quality Management, AI Agents, and integrations with Salesforce, Amazon Lex, and Epic. Discover how “Connected Intelligence” is transforming supervisors, agents, and customer journeys.
Rob Scott · 2 Oct 2025
Smarter Conversations, Healthier Outcomes: Valeris’ Webex Contact Center Story
Discover how Valeris is transforming healthcare contact centres with Cisco Webex Contact Center. In this WebexOne 2025 interview, VP Tommy Walker shares how AI-first innovation is driving better patient experiences and empowering agents with empathy.
Rob Scott · 30 Sept 2025