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SPOTLIGHT: Preparing CX for the Next Wave of Social Platforms

22 stories · 3 in the last 90 daysAll storiesVideo · 3
Are Brands Finally Listening to Social Media Customers?
Interview

Are Brands Finally Listening to Social Media Customers?

Learn how brands can use AI for social customer service while protecting trust through human judgment and governance.

Francesca Roche · 31 Jul 2026
Is Your Travel Brand About to Become Invisible? TikTok Go Is Changing the Rules
Interview

Is Your Travel Brand About to Become Invisible? TikTok Go Is Changing the Rules

Danielle Harvey joins CX Today to discuss how TikTok is reshaping travel, and how brands can protect relationships in a social commerce world.

Francesca Roche · 1 Jul 2026
Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix
Interview

Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix

Trustpilot: why brands without a review presence appear in just 1% of AI answers, and how responding to feedback can push that figure to 75%

Rhys Fisher · 17 Jun 2026