Interview
Why In-Person Marketing Is Still Broken: How to Transform Event Marketing
Mobly CEO Zach Barney discusses how AI is transforming event marketing into a measurable customer experience channel.
Francesca Roche · 6 May 2026
Reading Between the Lines of Your Conversations - Explaining Kono
Kono is your AI-powered virtual assistant, integrated with Slack, Office 365, and Google. Just cc-in Kono on your conversations.
Rob Scott · 23 Oct 2018
Smarter, Sharper, and People-Savvy: Why Amazon Lex is a Game-Changer
Built for seamless integration with the impressive AWS Suite, Amazon Lex could be a powerful tool. But here’s the catch - it’s not an easy-to-deploy chatbot.
Rob Scott · 18 Sept 2018
Almost Human, Near Perfect - Why Google Contact Center AI is a Trail-Blazer
What makes Google’s AI-driven Contact Center a harbinger of the future? We explore, assess, and list why this could be a real differentiator.
Rob Scott · 20 Aug 2018
Explainer
Amazon Connect Review - New Contact Centre in the Cloud Announced
Not long after 'Chime' was announced, Amazon join the contact centre as a service (CCaaS) crowd with their new 'Connect' solution
Rob Scott · 29 Mar 2017