From Reactive to Agentic: What an AI Native Contact Centre Actually Looks Like
In this CX Today interview, Rob Wilkinson speaks with Jonathan Barouch, GM of Contact Center at Zendesk , about what “AI-native” and “agentic” actually mean ...
Rob Wilkinson · 29 Jun 2026
The End of 'Hold Please': How AI Guidance Is Fixing the Contact Center's Biggest CX Failure
Rob Scott meets up with Jonathan 'JR' Ranger, CCO at CallMiner , on the floor of CCW Vegas 2026 to talk through the company's newly announced Real-Time AI Gu...
Rob Scott · 24 Jun 2026
The AI Fix for Vanishing Customer Journeys
Christopher Carey sits down with Gaurav Anand, Global Head of Customer Interaction Suite at Tata Communications , to explore why customer journeys break down...
Christopher Carey · 15 Apr 2026
Is Your Approach to Dirty Data Killing Your AI Implementation?
In this insightful episode of CX Today, technology journalist Floyd welcomes Brian John Johnson from TechSee to tackle a critical challenge facing enterprise...
Floyd March · 16 Jun 2025
Create More 'Memorable' Customer Experiences by Using Remote Video
Watch on YouTube . CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy . In this session, we consider how brands can create more...
Charlie Mitchell · 31 Jan 2023
How Data Driven Insights Transform Customer Engagement
Watch on YouTube . Introduction to Content Guru’s CRM system Storm CKS How it helps contact centre staff become ‘Knowledge Agents’ Why it’s so important for ...
Carly Read · 26 Apr 2021