The Reality of Voice AI in the Contact Centre: From Pilot to Production
In this CX Today interview, Marcus Law speaks with Ilan Avner, Director of Product Management at AudioCodes , about the practical reality of moving Voice AI ...
Marcus Law · 25 Jun 2026
The Call That Cost a Fortune
Every CX leader's nightmare: the one call that went catastrophically wrong . In this eye-opening interview, Rob Scott sits down with Clayton Lougée, VP of Va...
Rob Scott · 30 Dec 2025
Voice 2.0 and the Rise of Intelligent Voice in CX
Watch on YouTube. Discover the exciting frontier of Voice 2.0 and the rise of Intelligent Customer Experience (CX) in our recent webinar. Join Rob Scott from...
Rob Scott · 16 Jan 2024
Krisp Shows off AI That Changes the Accents of Contact Center Agents
Watch on YouTube. CX Today's Charlie Mitchell introduces a demo of Krisp's new AI accent localization feature for contact center agents. He also speaks to Da...
Charlie Mitchell · 15 Jan 2024
The Future of Voice: Navigating the Evolution of Customer Communications
Watch on YouTube. Join Rob Scott from CX Today as he delves deep into a conversation with industry leaders: Jake Butterbaugh, Senior VP of Global Partner Org...
Rob Scott · 11 Sept 2023
Vonage Reveals 'IVR Horror' Cost to Business
New research from Vonage reveals an uncomfortable truth that no customer facing enterprise can afford to ignore: more than half of consumers have abandoned a business altogether because they’ve reached IVR
Maya Middlemiss · 26 Sept 2019
RingCentral Contact Center Review
Everything you need to know about the features and benefits of RingCentral Contact Centre, and how your business can use it
Rebekah Carter · 29 Mar 2019
Almost Human, Near Perfect - Why Google Contact Center AI is a Trail-Blazer
What makes Google’s AI-driven Contact Center a harbinger of the future? We explore, assess, and list why this could be a real differentiator.
Rob Scott · 20 Aug 2018
8x8 Contact Centre Review: Removing the Clutter to Boost Performance
8x8’s answer is Virtual Contact Centre, a cloud contact centre solution which promises everything a contact centre operation requires, all in a single integrated platform.
Ian Taylor · 20 Sept 2017
Enghouse Interactive Review: A Partner for the Omni-Channel Shake-Up
For the traditional call centre operator, the emergence of multi-channel communications into the customer service space has represented a major disruption.
Ian Taylor · 15 Sept 2017