The Weakest Security Link in Customer Data May Be Hiding Outside the CRM
Manchester Airport cyberattack shows how fragmented customer data can create security gaps, complicate breach response and undermine AI.
Nicole Willing · 22 Sept 2026
Red Hat Explains the Agentic AI Cybersecurity Risk CX Teams Can't Ignore
Red Hat's Vincent Danen explains how enterprises can secure autonomous AI agents and protect customer data as AI adoption grows.
Nicole Willing · 15 Jul 2026
The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One
How the Mythos model ban is forcing enterprises to rethink AI resilience, vulnerability management, and autonomous security remediation.
Francesca Roche · 23 Jun 2026
Why Faster Refunds Can Backfire Without Smarter Fraud Controls
How behaviour-based decisioning and machine learning are helping retailers close the gap on returns fraud prevention.
Francesca Roche · 11 Jun 2026
AI Is Breaking Contact Center Security—Are You Ready?
In this CX Today roundtable, security experts explain how AI scales fraud and why risk-based contact center security matters.
Nicole Willing · 12 May 2026
ThreatLocker CEO Calls BS on "Sophisticated" Cyberattacks
ThreatLocker CEO Danny Jenkins explains why and how basic security controls can prevent up to 96% of breaches.
Rhys Fisher · 31 Mar 2026
Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload
Enterprises face 16 cyber attacks a year and 4,000+ daily alerts, as Crogl warns alert overload and AI-driven threats are pushing SecOps to the limit.
Francesca Roche · 24 Mar 2026
Pragmatic AI vs. "Science Projects": How to Fix Broken Customer Experiences
In an era where data breaches are daily headlines, how a company handles a mistake matters more than the mistake itself. Brad Anderson, President of Product ...
Nicole Willing · 5 Mar 2026
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
Nicole Willing is joined by Ron Zayas, CEO of Ironwall by Incogni, to discuss why "no breach" doesn't necessarily mean "no risk".
Nicole Willing · 12 Feb 2026