Contextual Messaging is the New CX Gold Standard, MMDSmart Explains
Nicole Willing speaks with Karen Krivaa, Chief Marketing Officer at MMDSmart , about why so many businesses are still struggling to turn omnichannel ambiti...
Nicole Willing · 17 Sept 2026
The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere
CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company , to deep dive on the Webex Contact Center. Cisco's cloud contact cent...
Charlie Mitchell · 8 Jan 2026
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
Watch host Christopher Carey sit down with Gaurav Anand, VP and Head of Customer Interaction Suite at Tata Communications , to explore one of the most pressi...
Christopher Carey · 15 Dec 2025
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
As someone who has felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro is Oper...
Rob Scott · 22 Oct 2025
Analyzing the 2024 Gartner Magic Quadrant for CPaaS
Watch on YouTube. CX Today's Charlie Mitchell hosts Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance. They present an analysis of the 2024 G...
Charlie Mitchell · 12 Jul 2024
CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)
Watch on YouTube. CX Today's David Dungay hosts Jay Patel, Webex CPaaS Solutions at Cisco. The video forms part of our CX Trends series, where we deep dive i...
David Dungay · 1 Jul 2024
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications
Watch on YouTube CX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications . They deep dive ...
Charlie Mitchell · 29 Apr 2024
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Watch on YouTube. CX Today's Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS . He's joined by Dave Michels, Lead Analyst...
Charlie Mitchell · 10 Oct 2023
Speech Recognition can Save the Contact Centre
Watch and subscribe on YouTube . Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics and Mark Summerson, VP of API Partners at Vonage . In this session ...
Rob Scott · 3 Apr 2020
How to Deploy a Contact Centre with Microsoft Teams
Watch and subscribe on YouTube . Rob Scott hosts Matt Landis, CEO at Landis Technologies . Matt guides us through the contact centre options and capabilities...
Rob Scott · 27 Mar 2020
MessageBird Inbox is an Omni-Channel Game-changer
MessageBird, a leading CPaaS provider with their finger on the pulse of the API revolution, recently announced a new solution in its portfolio. The new Inbox...
Rob Scott · 10 Mar 2020
Elevating the Customer Experience with AI
The popularity of AI is growing throughout almost all areas of communication and technology. As customer experience continues to lead the way as the critical...
Rebekah Carter · 19 Feb 2019
Reading Between the Lines of Your Conversations - Explaining Kono
Kono is your AI-powered virtual assistant, integrated with Slack, Office 365, and Google. Just cc-in Kono on your conversations.
Rob Scott · 23 Oct 2018
Introducing Pindrop Express: A New Solution for Risk-Based Authentication
Leaders in authentication software, Pindrop, recently announced the "Pindrop Express" service for authentication in Contact Centres.
Rebekah Carter · 5 Jul 2018
Here is What You Said, and Are About to Say!
VoiceBase is a truly innovative company, devoted to building exceptional APIs for predictive insights and speech analytics for the world of customer experience.
Rob Scott · 4 Oct 2017
Avaya Oceana Review: Putting Customer Experience at the Heart of DX
Rapid changes in technology have left many businesses in a state of flux when it comes to their IT infrastructure. So common is this experience that it has e...
Ian Taylor · 22 Sept 2017
Avaya Oceana Review - the multi-channel CRM replacement?
Building on its experience delivering integrated contact centre platforms as part of its IP Office and Aura products, Oceana sees the Californian giant take a big step into the world of customer relationship management (CRM) software.
Ian Taylor · 22 Feb 2017