Why AI Recommendations Still Need Reddit
CX Today explores how Reddit discussions can expose experience gaps and inform more responsive CX decisions for brands.
Francesca Roche · 15 Sept 2026
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask
In this CX Today interview, Rob Wilkinson speaks with Sean Jackson, Lead AI Architect at Sprinklr , about how AI-generated answers are changing customer di...
Rob Wilkinson · 7 Sept 2026
Are Brands Finally Listening to Social Media Customers?
Learn how brands can use AI for social customer service while protecting trust through human judgment and governance.
Francesca Roche · 31 Jul 2026
Is Your Travel Brand About to Become Invisible? TikTok Go Is Changing the Rules
Danielle Harvey joins CX Today to discuss how TikTok is reshaping travel, and how brands can protect relationships in a social commerce world.
Francesca Roche · 1 Jul 2026
Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix
Trustpilot: why brands without a review presence appear in just 1% of AI answers, and how responding to feedback can push that figure to 75%
Rhys Fisher · 17 Jun 2026
The Online vs Offline Divide: The Gap Retailers Keep Ignoring
Discover why inconsistent digital and physical experiences continue to undermine retail customer experience strategies.
Francesca Roche · 12 May 2026