News
AI Can Spot the Signal. Can It Deliver the Promise?
Customer engagement AI can now identify intent, choose a next step, and personalize a response in real time. This week’s news from ServiceNow, Coforge, Pacsun, and Orange France shows the harder test is whether the business can follow through when the customer acts.
Rhys Fisher · 3 Nov 2026
News
Gartner Unveils Inaugural Magic Quadrant for AI Agent Management
As enterprises scramble to govern an increasingly unruly AI agent workforce, Gartner’s inaugural Magic Quadrant for AI Agent Management Platforms puts Microsoft, IBM, and ServiceNow in the Leader quadrant, while AWS, ServiceNow, OneReach.ai, and Gravitee are named Challengers.
Rhys Fisher · 2 Nov 2026