Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
From Dialpad AI governance tools to Infobip AgentOS, explore the CX announcements you may have missed at Enterprise Connect 2026.
Francesca Roche · 17 Mar 2026
Enterprise Connect 2026 Reflections: From Hype to Hard Questions
10 CX industry leaders. One show floor. Zero filter. We asked the hard AI questions at EC 2026 so you don't have to. Watch the full series now.
Rob Scott · 13 Mar 2026
Big CX News from Salesforce, Zendesk, NiCE & AWS
The biggest news and announcement from the world of CX: Salesforce, Zendesk, NiCE, AWS, Enterprise Connect
Rhys Fisher · 13 Mar 2026
RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect
RingCentral and Spectrum showcase RingCX and ACE at Enterprise Connect, unifying AI contact centre and conversation intelligence.
Francesca Roche · 12 Mar 2026
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
How Sun River Health modernized its contact center using AI and RingCentral to reduce employee friction, improve first‑call resolution, and deliver better patient experiences.
Rob Scott · 12 Mar 2026
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
RingCentral unveils AIR Pro at Enterprise Connect, a voice-first AI platform automating complex customer interactions across channels.
Francesca Roche · 11 Mar 2026
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
Enterprise Connect: Five9 has launched a new Fusion partner program to connect AI agents, data, and enterprise workflows.
Rhys Fisher · 11 Mar 2026
Amazon Connect Wants to Kill Call Deflection as a Success Metric
Amazon Connect announces four AI features, taking aim at deflection metrics, blended WFM, pre-launch testing, and email analytics.
Rhys Fisher · 10 Mar 2026
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
Top CX themes at Enterprise Connect 2026, from AI ROI and agentic AI to trust, deepfake defense and the future of the contact center.
Rob Scott · 10 Mar 2026
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
NiCE launches agentic AI platform that converts enterprise interaction data into deployable AI agents for customer service automation
Francesca Roche · 10 Mar 2026
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
Salesforce’s Agentforce Contact Center redefines the contact center as an AI-first, CRM-native execution layer. What it means for CX leaders.
Rob Wilkinson · 10 Mar 2026
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker's Must-Attend Event
Enterprise Connect 2026 brings 80+ CX vendors to Las Vegas March 10-12. From AI ROI proof to agent burnout solutions, discover why this is the decision point for customer experience leaders.
Rob Scott · 9 Feb 2026