The European Union's deadline for compliance with the General Data Protection Regulation (GDPR) is drawing ever-closer, and many companies remain woefully underprepared. In a world where managing and storing huge amounts of data has become more complex than ever, it's not surprising that so many businesses have begun to turn to industry experts for help getting their houses in order.
Set to arrive on the 25th of May 2018, the GDPR is the biggest and most transformative reform in data protection law for the last 20 years. That means that you can rest assured that it's going to have a significant global impact on anyone who works with consumer information. Failure to prepare for the change means that your organisation could end up facing some hefty fines.
The good news? NICE is now releasing their complete end-to-end compliance solution for GDPR in contact centres. The brand hopes that the new development will help to simplify the implementation of new strategies for data governance, in support of today's digitally transforming business.
Introducing the GDPR Compliance Centre
The aptly named GDPR Compliance Centre developed by NICE is an innovative strategy for companies who need support to meet the requirements of the upcoming laws of the General Data Protection Regulation in their contact centre environment. The solution from NICE simplifies the implementation of mechanisms that allow companies to process private and recorded data for better transparency.
Essentially, the centre is designed to follow the rules that were set in place for GDPR around proactive, and corrective actions with data management. If you aren't sure how to organise your information for compliance purposes, then NICE can give you a unique view of the "privacy by design" approach
According to the president of the NICE Enterprise Product Group, Miki Migdal, the GDPR compliance centre could be a significant resource for companies in the coming months, as privacy becomes a more crucial aspect of managing regulations, and supporting the customer experience. The NICE service uses the company's industry-leading analytics tech to make it easier for organisations to meet new regulatory requirements.