ServiceNow and Accenture have introduced a joint AI-powered cybersecurity offering designed to help enterprises replace legacy risk management platforms while accelerating the adoption of agentic AI across security operations.
The new offering combines managed security services built on the ServiceNow AI Platform with an AI-powered migration solution from Accenture that automates the transition from legacy cybersecurity and risk management systems.
The companies say the initiative addresses the cost and complexity of moving away from established security platforms, two persistent challenges facing enterprise modernization efforts.
Legacy Risk Platforms Face Growing Pressure
The offering reflects the growing connection between cybersecurity resilience, operational continuity and customer trust for customer experience and enterprise technology leaders. As organizations digitize more customer interactions, security incidents can disrupt service delivery, erode confidence and expose sensitive customer data.
That has made faster threat detection, automated risk management and connected governance increasingly important operational requirements, rather than back-office functions.
The challenge is that many organizations are still trying to manage risk across fragmented legacy systems.
In a recent CX Today discussion, Phil Hatton, Senior Director, Customer & Industry Workflows at ServiceNow, warned that disconnected technology environments are already creating measurable business exposure.
“86 percent of IT leaders are saying that fragmented tech stacks are creating both financial strain and security risks.”
That context helps explain why ServiceNow and Accenture are positioning the new offering around both platform consolidation and AI-enabled automation.
According to the announcement, the average cost of a U.S. data breach reached $10.22MN per incident in 2025, while AI is reducing the time between vulnerability discovery and exploitation from months to hours. These trends are driving demand for more automated approaches to cyber risk management.
AI Agents Move Into Risk and Security Workflows
The joint offering includes several AI-enabled managed security services. Unified integrated risk management and third-party risk management capabilities use AI agents to monitor vendors, automate lifecycle management and provide organizations with a centralized view of enterprise risk through the ServiceNow AI Platform.
The companies are also introducing operational technology risk management services that combine IT and industrial infrastructure risk visibility on a single platform. Additional capabilities include proactive compliance management, where AI agents monitor regulatory changes and automate responses to emerging requirements.