Red Box Launches OEM Partnership with Nuance

RedBox, one of the leading voice specialists in the market today, recently announced their partnership with Nuance Communications. Nuance is a pioneer in the conversational AI industry, delivering intelligent solutions to everyday conversations. The business offers solutions capable of understanding, assessing, and responding to natural human language.

The partnership with Red Box, a company that provides the most open and connected platform for capturing and transcribing voice communications, will lead to new opportunities for both brands. Red Box will be able to offer an integrated solution for customers that gives them enterprise-wide opportunities to capture voice data, combined with intelligent transcription and voice biometrics from Nuance.

New Features from Nuance and Red Box

[caption id="attachment_21354" align="alignright" width="250"] Pete Ellis[/caption]

The integrated speech-to-text transcription solution available from Nuance through Red Box has been launched within the latest Red Box product release. Now, companies will be able to access transcriptions of their pre-recorded audio in 28 dialects and 14 different languages. There are three modes available for accessing this voice data: accurate, warp, and fast. This balances hardware requirements, accuracy, and speed needs for today's customers.

According to the Chief Product Officer at Red Box, Pete Ellis, it's more important than ever for today's businesses to be able to capture voice accurately and efficiently. The more data a company can collect, the easier it is to understand the customer. Combining Red Box's excellent voice data capture solutions with the transcription engine from Nuance provides valuable business outcomes to customers. Along with Free Speech voice biometrics, the Nuance Transcription engine through Red Box will help to enhance digital transformation and increase customer satisfaction for users.

Ellis believes that the new collaboration will also assist with fraud detection strategies and cyber breach prevention too.