Jeff Gallino
Customer experience voice
9 stories · newest first · 0 in 2026 · 0 in the last 90 days
CallMiner: Contact Centre Predictions for 2022
2021 was another extraordinary year, and now being a month into 2022, people have started to firm up their direction and goals for the year in terms of work,...
Sandra Radlovački · 4 min read · 31 Jan 2022
CallMiner Announces Major Advancements with Fall Release
CallMiner announced major advancements across the CallMiner Conversation Analytics Platform with its Fall Release. The Fall Release focuses on agility and fl...
Sandra Radlovački · 2 min read · 4 Nov 2021
CallMiner Combines Platform with Microsoft Azure Speech to Text
Conversation analytics leader CallMiner has announced the combination of its CallMiner Eureka Platform with Microsoft Azure Speech to Text. Azure customers w...
William Smith · 2 min read · 28 Sept 2021
SMG Expands Partnership with CallMiner
Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership w...
Sandra Radlovački · 2 min read · 22 Sept 2021
AppTek Picked as a High-Quality Provider by CallMiner
AppTek, a leader in Artificial Intelligence (AI), Machine Learning (ML), automatic speech recognition (ASR), Natural Language Processing (NLP) and Text-to-Sp...
Sandra Radlovački · 2 min read · 15 Jun 2021
CallMiner Introduces New Industry-first Initiative
CallMiner, the leading provider of conversation analytics to drive business improvement, introduced the Open Voice Transcription Standard (OVTS), a standard ...
Sandra Radlovački · 2 min read · 25 May 2021
Study Highlights Focus on Agent Experience
A new study commissioned by CallMiner, the leading provider of speech and customer interaction analytics, dives into how contact centre leaders are prioritis...
Sandra Radlovački · 2 min read · 23 Apr 2021
Jacada Partners With CallMiner
Jacada has announced a new strategic technology partnership with CallMiner , a provider of speech and customer interaction analytics. By leveraging CallMiner...
Carly Read · 1 min read · 19 Apr 2021
CallMiner and Sitel Group Expand Partnership
Leading provider of solutions for speech analytics and customer engagement, CallMiner recently announced an extended partnership with Sitel Group. The Sitel ...
Rebekah Carter · 2 min read · 17 Oct 2019