CallMiner, the leading provider of conversation analytics to drive business improvement, introduced the Open Voice Transcription Standard (OVTS), a standard programming framework to enable organisations to leverage existing or speech recognition vendors with CallMiner.
OVTS works as a link between a wide range of speech recognition providers and the CallMiner Eureka platform. The framework provides a clear pathway for integration with any speech recognition provider via CallMiner’s OVTS API. This way organsiations gain the flexibility needed to expand across regions based on language expertise, change transcription providers depending on evolving business requirements and meet industry-specific capabilities.
Bruce McMahon, VP of Product, CallMiner said:
“CallMiner’s flexible platform accepts customer interactions from all sources – telephony and audio platforms, text-based interactions, such as chats, emails, surveys and reviews – and now with OVTS, transcribed audio from any speech recognizer.”
“The OVTS innovation allows CallMiner to take advantage of new features that speech recognition vendors offer, as well as deliver best-of-breed solutions to our customers based on use case.”
