Harley Finkelstein
Customer experience voice
5 stories · newest first · 1 in 2026 · 0 in the last 90 days
AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In
Mastercard, Alibaba, Shopify, Evri, and FedEx are adopting AI agents. Here’s what it means for enterprise CX, trust, and governance.
Rob Wilkinson · 4 min read · 19 Mar 2026
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
Discover how the new Shopify–Contentsquare partnership delivers full customer-journey visibility, uncovers friction fast, and helps retailers boost conversions during peak season.
Rhys Fisher · 3 min read · 18 Dec 2025
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Harley Finkelstein, CEO of Shopify , has confirmed that his company is collaborating with AI giants for a future where consumers may shop across their search...
Floyd March · 3 min read · 13 May 2025
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
Loop has confirmed the acquisition of Wonderment, an order-tracking solution. Both companies offer solutions that bolster Shopify's widely implemented commer...
Rhys Fisher · 3 min read · 10 Dec 2024
Shopify Rules Out a CRM Push After Salesforce Beef
Shopify has confirmed that it has no plans to expand into the CRM market. During the company’s latest earnings call, Harley Finkelstein, President of Shopify...
Rhys Fisher · 3 min read · 14 Nov 2024