Amit Mathradas
Customer experience voice
8 stories · newest first · 6 in 2026 · 2 in the last 90 days
Big CX News from Five9, Cisco, Meta & More
The latest and greatest news stories from the biggest vendors in the customer experience and service space, including: Five9, Cisco & Meta
Rhys Fisher · 3 min read · 14 Aug 2026
Five9 Wins $100M Financial Services CCaaS Contract
Five9 has won a $100M CCaaS contract with a Fortune 100 financial services firm through Google Cloud Marketplace.
Rhys Fisher · 4 min read · 10 Aug 2026Big CX News from ServiceNow, Five9, Twilio & Microsoft
The latest and greatest news from the world of CX and customer service, including: ServiceNow, Five9, Twilio & Microsoft
Rhys Fisher · 4 min read · 8 May 2026
Five9 Bets on a Unified CX Platform as AI Reshapes Contact Centers
Five9 Q1 highlights AI momentum, unified CX platform strategy, and fixed commitments replacing seat-based contact-centre pricing.
Francesca Roche · 4 min read · 4 May 2026
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
Enterprise Connect: Five9 has launched a new Fusion partner program to connect AI agents, data, and enterprise workflows.
Rhys Fisher · 3 min read · 11 Mar 2026
Five9 Positions AI at the Core of CX Transformation Strategy
Five9 reports Q4 growth as AI-powered CX platform drives enterprise adoption, bookings acceleration, and $100MN AI revenue milestone.
Francesca Roche · 4 min read · 23 Feb 2026
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
CEOs are stepping down as the AI era transforms business leadership, and this is set to reshape customer experiences.
Nicole Willing · 9 min read · 18 Dec 2025
Five9 Appoints New CEO to Lead AI-Driven Strategy
Five9 names AI veteran Amit Mathradas as its new CEO as it sharpens its AI-powered CX strategy following a year of restructuring.
Nicole Willing · 3 min read · 17 Dec 2025