Pegasystems has announced its second round of layoffs in the past eight months.
According to the Boston Business Journal, this round will impact nearly 240 employees – which represents four percent of its workforce.
Those cuts will occur across several geographies, reportedly including the US and UK.
Pega cited the reorganization of its customer success roles as the primary motivator behind its latest round of layoffs.
Sharing more in a statement, Lisa Pintchman, Vice President of Corporate Communications at Pegasystems, noted:
[Layoffs will impact] go-to-market roles in order to simplify our client engagement approach and better support our business strategy.
That go-to-market has often proved tricky for prospective customers to grasp. Many ask; is it a CRM, business process management, or low-code application platform company?
Yet, to help make its vision more palpable, Pega pushed the idea of "the autonomous enterprise" – at its recent PegaWorld iNspire event.
The latest job cuts could be to better orientate its client engagement around that messaging.
An internal email from Alan Trefler, Founder and CEO at Pegasystems, suggested that such reorientation is a priority. Within it, he wrote:
Some client-facing roles will evolve, be realigned, or be eliminated.
These efforts may help Pegasystems pick up its sales results, which have declined by four percent since the turn of the year – according to The Boston Globe.
Yet, despite that, the vendor’s stock price is up 47 percent year-to-date, and its net income has increased by nine percent since January.
January is significant as that is when Pega announced its opening round of layoffs. That round had a similar aim: to help the vendor "improve its go-to-market operating model."
Yet, now the provider seems intent on pushing that further, doubling down on its strategy to build the autonomous enterprise.
