According to the TMT News Technology awards for 2017, there's a new king in the world of contact centre solutions. NewVoiceMedia, one of the leading global provider of cloud technology and sales analytics, earned the top spot for their innovative and intuitive services, and pioneering products.
The awards program created by TMT is still relatively new, as it's only in its second year. However, that doesn't make the achievement any less appealing for NewVoiceMedia, who have been able to successfully establish their authority in the contact centre space with their brand-new accolade. The awards ceremony itself was designed to bring focus towards companies that have demonstrated exceptional commitment and dedication towards the development of new products and ideas. By earning the coveted price, NewVoiceMedia has highlighted their top-class approach to improving customer and company communications.
NewVoiceMedia's Award-Winning Solution
The "Most Advanced Call Centre Solutions Provider" award was given to NewVoiceMedia because of their impeccable ContactWorld creation. ContactWorld is basically a unique multi-tenant cloud contact centre, that gives businesses the chance to leverage intelligent information about their communications channels. The service links up all the communication platforms and endpoints within a contact centre environment, and plugs directly into the CRM solution for your organisation, to make sure that you're getting as much valuable data about your customer connections as possible.
The ContactWorld solution is NewVoiceMedia's approach to leveraging success in a world that's grown increasingly focused on the concept of exceptional customer service. The more businesses can learn about your customer communication practices, the more they can adjust and develop strategies that suit the needs of their most valuable consumers.