8x8, a leader in communication solutions that transform the experiences of employees and customers, recently announced the launch of multiple new solutions for meetings, contact centre, and more. Known for their ability to combine the back-end and front-end communication experience, 8x8 recently introduced their new Meetings experience, with friction-free and engaging video communications featuring voice, one-touch conferencing and chat. This service will help teams to improve their collaboration strategies inside and outside of the office.
At the same time, 8x8 has also unveiled a new integration between 8x8 Contact Centre, and Google's Contact Center AI, to support businesses in accessing better conversations with customers. The Contact Center AI combines a variety of AI products to enrich the customer service experience. Together, the two new solutions will build on 8x8's end-to-end communication solution.
The 8x8 Meetings Solution
The new 8x8 Meetings solution offers a state-of-the-art platform for video collaboration, supporting video and voice on any device in the popular 8x8 cloud environment. The 8x8 cloud solution scales to suit the needs of your business, with a modern architecture for conferencing built for the age of WebRTC. A unique component of 8x8 Meetings is the ability for users to start meetings with a single click, and transition from phone call to chat, to video. This functionality is possible thanks to 8x8's purpose-built SaaS platform, which eliminates the need for third-party applications.
Instead of third-party apps, 8x8 takes advantage of standard communication tech built into mobile operating systems and web browsers.
According to the Project Manager of Mold-Rite Plastics, Matt Maker, 8x8 Meetings makes it easier for the company to share photos, screenshots and conversations in real-time to get production robots back online as quickly as possible. Having all communications in the same platform and integrated into critical systems like Salesforce empowers teams to accomplish more.
Effective Internal Communication is Essential
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Dejan Deklich[/caption]
The 8x8 Meetings solution highlights the value of a well-managed and integrated solution for business meetings. According to the Gartner Magic Quadrant for Meeting Solutions, 65% of meeting solutions users will be taking advantage of VoIP/SIP-based audio conferencing with the options embedded into meetings platforms. Another report from Gartner named the "Digital Workplace Applications Primer for 2019" states that forward-thinking organisations prefer UCC solutions that can foster greater collaboration via video meetings and persistent messaging.
8x8 recently purchased Jitsi, a set of open-source projects that allows companies to easily deploy secure solutions for video conferencing. The acquisition of Jitsi provides 8x8 with access to some of the world's leading experts in video communications. According to Dejan Deklich, the Chief Product Officer and EVP for 8x8, the business is fine-tuning their product integration strategy, and accelerating their pace of innovation to ensure that 8x8 customers always have the best video strategies available to them.
The new 8x8 Meetings service builds upon the X Series and includes more than 25 new and improved features for mobile and desktop applications. To support greater collaboration, 8x8 Meetings will also offer easy-to-use conferencing experiences that combine Meetings software and hardware.